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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had cigarette buts under the bed...Otherwise, clean. The hallway smelled of cat urine and marijuana. The picnic area was a garbage disaster. The only thing that I like is the kitchen setup in the room. I would only book again if no other hotel was available.
Business response:
Thank you for being our guest. Although you liked our fully-equipped kitchenette facility, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The rooms are clean and very comfortable, though I haven't used the kitchenette it is a great thing to have. The guest laundry room is a blessing. I am greatly pleased with the service and the quality of this hotel.
Business response:
Maurice, thank you for being our guest at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our apartment-style suites and courteous associates. Will be sure to share your kind compliments with our team. We are also happy you were able to take advantage of our 24-hour self-serve laundry facilities during your stay. Thank you for your review, and we look forward to your next visit. Sincerely, Hotel Management
inor issues Very clean...minor issues..the tv reception flips on and off on some channels(the ones I wanted to watch of course). The shower curtain was to short and every time I took a shower there was water all over the floor...it was very slippery.had to clean up water. And no grab bar nor nonslip strips in the bath tub.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. Your comments have been shared with our team to see where we can make improvements. We value you as our guest, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Disappointed I was disappointed by the condition of the hotel upon arrival. The outside of the hotel is a total misrepresentation of the inside. The paint was old. The rooms are outdated and contained a bad odor. It is suppose to be a smoke free environment but the halls wreaked of cigarette smoke. This place could use a complete renovation.
Business response:
Alfred, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Great clean hotel, would stay here again. Friendly staff too
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept property as well as our cordial associates. We sincerely appreciate your commitment to stay with us again and look forward to your return visit. Sincerely, Hotel Management
Business response:
Javier, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Cigarette Smoke
Business response:
Andrea, thank you for sharing your feedback. Please know that we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Pleasant stay Upon arriving after booking I was charged a security deposit, so be careful the room may end up being a lot more expensive than expected if you book through a third party site. We booked last minute, and the staff was very nice and helpful. The room was cozy and we weren’t kept up by any outside noise. Overall It was a positive experience, as long as the security deposit is refunded.
Business response:
Thank you for choosing our hotel. We are glad overall you had a pleasant stay and that you were impressed with our comfortable accommodations. However, we regret you were disappointed with our incidental charges. At check-out, the room deposit will be refunded within 14 days of departure. We value your business and hope to welcome you back soon for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,128 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.