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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for the price! Staff was excellent
Hotel was under staffed but overall service was okay.
Business response:
Dear Randy, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit Austin.Sincerely,Hotel Management
Great location and the day staff is night but anytime later than 10 is becomes a mad house. Full parties til 4am at the side entrances and homeless living in the back. Room didn’t feel very clean. Overall safe and great location but you get what you pay for.
Business response:
Dear Brent, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our apologies for not doing so in the areas you outlined. Your comments are shared with our team and used as an opportunity to improve our guest experience. Also, our front desk team is available to help you and make the most of it. Considering our location, we look forward to another chance to host you and wish you all the best with your travels.Sincerely,Hotel Managem... read more
Not bad Our stay here wasn’t bad but there wasn’t anything that was awesome and worth mentioning. Hotel was close to downtown which was awesome for us, parking was fine and the room was good for the time we spent there. The pillows could use some fluffing, it seemed like the water heater needed some attention and you could definitely smell whatever everyone was cooking in their individual rooms. Overall we’d probably stay here again for convenience and price.
Business response:
Dear Steven, Thank you for being our guest. It is glad you had a pleasant stay, and our location and the price paid pleased you. However, we are sorry for the concerns you mentioned. Our housekeeping team is taking the issues and will work on the improvement. Your observation for pillows and the water heater is also noted and shared with the team for further enhancement. Everything we do aims at providing you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay. Sincerely,Hot... read more
Convenient location Good
Business response:
Dear Guest, We are delighted you had an excellent stay with us at Extended Stay America. We aim to ensure a seamless visit for every guest, so we are pleased you thoroughly enjoyed your time here. Further, we are glad our convenient location served the purpose of your visit. Thank you for choosing us; we hope to see you again soon!Sincerely, Hotel Management
Location and free parking were the only things good about this hotel. It is extremely outdated, there is no service, breakfast is oatmeal packet and bananas, the outside around property is filthy and the inside is nothing to brag about. Don’t recommend it and will not come back.
Business response:
Dear Sheila, Please accept our apologies for the disappointing experience you had with us. While we are pleased our location and free parking were convenient for your stay, we apologize for not meeting your expectations in the outlined areas. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.