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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy buena ubicación, está muy accesible a todo y las habitaciones con cocineta son muy prácticas. El personal muy amable. Si nos volveríamos a quedar ahí, definitivamente.
Business response:
Dear Sonia, We appreciate your positive feedback! At Extended Stay America, we are thrilled to hear you found our location convenient and enjoyed the practicality of the kitchenette-equipped rooms. Our friendly staff strives to make each stay enjoyable. Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management
Convenient stay
Business response:
Dear Norma, We're delighted to hear that you found your stay at Extended Stay America convenient! Providing a convenient experience for our guests is our priority. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management
The property is in a great location so that is what I loved the most. But the actual hotel is not so great. Very outdated and beds are super uncomfortable they are Maybey 5” thick spring mattress and hardly any support. There is no breakfast just fiber bar and some fruit
Business response:
Dear James, Thank you for choosing us and sharing your remarks about our location. Our team strives to ensure each guest has a pleasant stay, so we are happy you had one. However, we are sorry for the upkeep issues in your room that impacted your time. We have noted and shared it with our housekeeping and maintenance team for further improvement. Our front desk team is always there to help you. Further, we are disappointed to know your remarks about our breakfast not meeting your taste. We will discuss with the team for impr... read more
What happened to having a hairdryer in the room. Usually its expected so you don't need to bring one. Then at 2 am some staff member is fumbling trying to open my door. Which woke me up. I stated occupied.and the staff member says im sorry i thought this room was open. I saw her through to door peep hole.
Business response:
Dear Guest, Thank you for choosing us. Although you had a satisfactory time here, but please accept our apologies for the inconvenience caused in the middle of the night, disturbing your sleep. Also, we are sorry for the disappointment with the amenities in the room. Our front desk is always there to help you and improve your time. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.3 star rating with 2,679 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.