Extended Stay America - Austin - Downtown - Town Lake

Business response:

Dear David, We regret that we couldn't give you a better impression of our hotel, and we apologize for any frustration caused by the mentioned issues. We have immediately brought your experience to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen in your case. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Henry, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit. However, we apologize for any housekeeping oversight you experienced during your stay. Your remarks and suggestions have been noted and will be shared with the team for review and action. We hope to have another opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Melissa, Thank you for choosing Extended Stay America and your lovely review. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Sincerely,Hotel Management