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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking lot not so good
Good enough for price. Due to Grand Prix in town, hotel rates were INSANE. For the regular price, this hotel is clean and comfortable enough (though the pull out sofa was ridiculous—don’t plan on the suite sleeping more than 1 bed’s worth if you can avoid it). Nice having a full kitchen if needed, and the location was great—walking distance to moody theatre and downtown. If you want amenities, this is likely not the place for you. If practical and affordable is your goal, this will do it for you. Free parking for folks stayi... read more
Business response:
Dear Steve, Thank you for sharing your feedback about your stay at Extended Stay America. We're glad to read that you found our hotel to be clean and comfortable and that you appreciated having a full kitchen. We are also pleased that our convenient location within walking distance of Moody Theatre and downtown was perfect for you. We understand your observations about the pull-out sofa and the amenities, and we appreciate your perspective on the value offered by our hotel. Your feedback is invaluable to us as it highlights ... read more
Close to downtown
Business response:
Dear Mariana, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and you liked our location close to the downtown. However, we regret that your stay was anything other than perfect. We would love your feedback if there is anything we could have done to improve your experience. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management
Toilet didn’t work and pillows were hard as rocks. Other than that very clean and location was perfect.
Business response:
Dear Kelly, Thank you for taking the time to tell us about your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We appreciate your input and will address these issues promptly to ensure a more comfortable experience for our guests in the future. We are glad that you found the rest of your visit enjoyable, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.