This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient, but ratty Convenience to downtown Austin was good, but hotel was pretty worn out, in dire need of an update.
Business response:
Dear John, Thank you for sharing your recent experience at our hotel. We are glad you had a pleasant time and enjoyed the excellent location. However, we are sorry for not meeting your expectations with the condition of the room. Your feedback gives us the knowledge to seek to improve our guest experience continually. We will note your comments as we monitor our property's condition and plan for future upgrades and changes. Please allow us to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel M... read more
A great 3 day stay We were here for a three-day conference the accommodations were excellent it was clean and your staff is efficient and friendly
Great Staff. Great Location. The Staff was very professional and courteous. I arrived a bit early but the Desk Clerk and Maintenance Staff allowed me to work in the common space while they cleared my room for Check-In. I was allowed to Check-In early and get on with my meetings in Austin. There are no grand scale amenities (Hotel Bar, Swimming Pool, Spa, Sauna, etc.) but they offered coffee and light breakfast (Wifi in the room) which allowed me to focus and get on with the business I needed attend to. The Location is Great!
Business response:
Dear Eli, We are so glad to read about your splendid visit to Extended Stay America. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
Just the basics Room was nice, but the cleaning staff missed a spot in the bathroom where it looked like ice cream and maybe chocolate was spilled and never cleaned up. USB outlets would have been nice and there was no alarm clock either. I had to go find a charger at a local gas station.
Business response:
Dear Barry, Thank you for your review. We are pleased you enjoyed your overall stay; however, we apologize for any oversights in your room's preparation. We take these comments very seriously and use them to improve our guest experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
bathroom no fan
Business response:
Dear JING, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issue with the bathroom, which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management
Good
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.