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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room are nice, lot of sketchy people cutting through the parking lot
It was ok. Too expensive for the condition of the hotel.
Business response:
Dear Diana, Thank you for taking the time to post a review of your time with us. While we are happy that you were satisfied with most of your visit, we regret your disappointment that our accommodations did not provide the value you were hoping for. We value your feedback and hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Good value for money Easy and convenient process for a last minute booking. Pet friendly. Good location close to downtown.
Business response:
Dear Daniel, We are glad you had a great time at Extended Stay America. We are also delighted that you appreciated the pet-friendly features of our hotel. Additionally, we appreciate you mentioning our convenient location. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again.Sincerely,Hotel Management
Good price. Bring a hair dryer if you need one, rooms do not have one; front desk does not have one to loan. Carpet was really dirty. Recommend bringing slippers or easy on-off shoes for lounging in the room. No coffee maker in the room, but breakfast is available. Overall, decent stay for one night
Spacious but dark The room was quite spacious. The kitchenette was convenient. The decor, however is very dated and the rooms could use a refresh with some up to date finishes. The hallways were dark and creepy, with a slight musty smell.
Business response:
Dear Elizabeth, Thank you for taking the time to comment about your recent visit. We are happy you were pleased overall and enjoyed the comfort of the spacious room with the kitchen. However, we apologize for any concerns you experienced. We will share your comments with our team to address this appropriately. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest. We look forward to seeing you again. Sincerely,Hotel Manage... read more
Room state is bad, but location is nice
Business response:
Dear Min Su, Thank you for your specific feedback. We appreciate that you loved our location; however, we apologize that your room did not meet your expectations. We typically receive wonderful feedback regarding our property and guest rooms; therefore, it is disappointing to know we did not leave you a favorable impression.We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your review.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.