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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sofa bed was uncomfortable and it was dirty when removed the cushions
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Our housekeeping team follows the most rigorous industry standards regarding our hotel's cleanliness. Therefore, we sincerely regret failing to meet your expectations or our high standards. We will follow up on your concerns to ensure such matters are not repeated. We hope you consider this an isolated incident and revisit us to enjoy the excellent accommodations you deserve.Sincerely,Hotel Management
The staff seemed to do the best they could, but in this current world of people not wanting to work they apparently had limited staffing so our room wasn't available until almost 6pm. The employees who were there were very kind.
Business response:
Dear John, Thank you for taking the time to write a review of your stay. While we are pleased you loved our front desk associate's hospitable service, we apologize for the inconvenience caused during check-in. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing our hotel, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
It’s not a 4 star hotel so temper your expectations and you’ll find it great. A short trip over the bridge to downtown (I got brave and rode the scooter), the price was pretty good. Equipped with a full-sized fridge, Stove, microwave (I don’t recall if there was an oven)- the room was spotless. There was a slight problem with the shower spigot but the front desk girls were both accommodating. They have coffee and granola bars in the lobby.
Quick getaway to Austin for the weekend. Great location, and super accessible to most things we wanted to see/do without a car. Bed was surprisingly comfy, and shower pressure was fantastic. Some cosmetic things could improve, but we had a great stay and staff was very helpful, even with a late checkin.
Business response:
Dear Kirsten, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for taking the time to share your experience with others, and we look forward to hosting many more visits to Extended Stay America. Sincerely,Hotel Management
Good location to downtown area. Walkable to Rainey, 2nd, both ends of 6th and Red River districts
Business response:
Dear Elliott, Thank you for posting a review of your recent stay. We are glad you enjoyed your visit overall; however, we apologize for not meeting every expectation. We appreciate you taking the time to write about your experience, and we hope to accommodate you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.