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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-So, not great. Check-in was a very long process! During Covid, I don't really want to stand around in the small space of a lobby with people I don't know waiting for the front desk person to return! We waited for 15 minutes before she came back and in the mean time a very long line formed. The room was fine. The bed was not comfortable. Overall was not a great stay.
Business response:
Sarah, thank you for choosing our hotel. We are sorry for the inconvenience caused at the time of check-in and regret the discomfort you had with the mattress. We value your feedback and have taken note of it. We hope you will choose us again the next time you visit this area for a much better experience. Sincerely, Hotel Management
Business response:
Mary, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I had a amazing time, and will always them again!!
Business response:
Robert, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Staff was nice but the actual building was very loud. You could hear everything in the hallways at all hours. Also it seemed like some folks who didn’t pay to stay there had discovered a way to prop open the side entry and take up space in the stairwell so I was a bit surprised to discover that and that made me feel a bit unsafe
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the unpleasant experience. We will share your comments with our department heads so that we can take corrective actions. On a positive note, it was good to know you were pleased with our courteous staff. We regret the inconvenience caused, and we hope to have another opportunity to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
just an annoying pet smell in my room, but I knew I stoped by the pet friendly place and kinda understand it.
Business response:
Valentina, thank you for your feedback and for being our guest. We are glad you had an overall enjoyable stay. We will share your feedback regarding the smell with our housekeeping team so that they are more diligent going forward. We value your business and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,775 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.