This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
It's okay
Business response:
Gabriel, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Perfect location for us, felt like a safe area. Everything we went to was super close.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Excellent stay and close to downtown.
Business response:
Luke, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America and that our location worked well for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Water pressure was pretty rough both mornings and was pretty miserable to shower. Other than that,this hotel is situated in a great location and provides a decent place to rest after a long day visiting downtown Austin.
Business response:
Thank you for choosing to stay with us. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. However, we are sorry for the maintenance issue you experienced during your stay. Your concern regarding the water pressure will be shared with our team so that corrective measures can be taken. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Me musto el lugar muy comodo y limpio
Good location, clean, but lady at front desk had too many things going on at once and kept asking us to wait. Once she actually started the check in process, she kept stopping to do other things. Probably took like 20 min to actually get checked in and there was no one in line in front of us. Feel bad for the lady behind us.
Business response:
Emily, thank you for your candid evaluation. We are glad you were pleased with our immaculate accommodations and that our location worked well for you. However, we apologize for the service issues you encountered. We will share your kind compliments with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Nice and roomy. If I needed to stay more than one night it would have been nice having that kind of kitchenette in the room.
Business response:
Frank, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our fully-equipped suite. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,796 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.