This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location
Business response:
Thank you for choosing Extended Stay America, and for sharing your comments online. We are delighted to read you a comfortable stay and that our location was perfect for your needs. We hope to have the opportunity to welcome you back whenever your travels bring you to the Austin area. Sincerely, Hotel Management
Pros and Cons Pros= the room was clean sheets were clean No weird hairs in the shower or anywhere they had vending machines for snacks and drinks and the laundry room multiple machines, bus routes available and a Whataburger and Sandy's so food options within walking distance literally on the corner of hotel. Cons= rooms are a little outdated ,the door to the bathroom didn't close, the tub was very old , they don't offer you breakfast because of covid-19 though it's supposed to be included in your room cost, the hallways in ... read more
Business response:
Eva, thank you for sharing your detailed evaluation with us. Although you liked your clean suite and our convenient location, we apologize for the overall condition of our accommodations and the smokey stay you experienced. We will share your comments with the appropriate individuals to enhance our guest experience. We are also sorry for the noise issue. We wish we had an opportunity to address this and make your experience a relaxing one. Your rating is appreciated, and we hope to provide you with a better stay in the futur... read more
Everything was great. I know due to COVID that was the reason. No ice machine. Other than that everything was great
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,796 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.