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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Staff was nice but the actual building was very loud. You could hear everything in the hallways at all hours. Also it seemed like some folks who didn’t pay to stay there had discovered a way to prop open the side entry and take up space in the stairwell so I was a bit surprised to discover that and that made me feel a bit unsafe
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the unpleasant experience. We will share your comments with our department heads so that we can take corrective actions. On a positive note, it was good to know you were pleased with our courteous staff. We regret the inconvenience caused, and we hope to have another opportunity to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
just an annoying pet smell in my room, but I knew I stoped by the pet friendly place and kinda understand it.
Business response:
Valentina, thank you for your feedback and for being our guest. We are glad you had an overall enjoyable stay. We will share your feedback regarding the smell with our housekeeping team so that they are more diligent going forward. We value your business and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great staff! Clean and in a walking distance from touristy downtown things.
Business response:
Claire, thank you for the lovely review of Extended Stay America. We are thrilled to learn you loved our cordial associates and enjoyed our proximity to the major attractions of the area. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We had to evacuate for Hurricane Laura. I was able to book 2 rooms for my family and our dogs. The staff was very accommodating to us and to multiple others who were also evacuees. It was nice to have a kitchen and good space since the dogs are all large.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our cordial associates and liked the spaciousness of our suite. We will be sure to share your compliments with our team. We appreciate your business and look forward to welcoming you all back soon under better circumstances. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,796 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.