Extended Stay America - Austin - Downtown - Town Lake

Business response:

Thank you for choosing us for your stay. We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America looks forward to seeing you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Daniel, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It is wonderful to read that you took advantage of our central location and explored everything downtown Austin has to offer. We are so pleased your stay was all that you had hoped for. Thank you for choosing Extended Stay America. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to read you had an overall pleasant visit and liked our location was perfect for your needs. However, we were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you again for sharing your concerns.... read more

Business response:

Erica, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed a fully equipped kitchen and that our great location to the Convention Center made your experience even better. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our convenient location, we are sorry for your disappointment with our housekeeping policy. Also, we apologize you did not found us to be a fair value. We value your feedback and hope you will consider a second visit on your next trip this way. Sincerely, Hotel Management