Extended Stay America - Austin - Downtown - Town Lake

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit to Town Lake. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with the great service provided by our team and that our location was ideal for your needs. We appreciate your business and hope to welcome you back soon for another enjoyable experience. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating, and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying with us and for your nice feedback. We are glad to read that you enjoyed your peaceful time with us, the great value we offer as well as our downtown location. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Haley, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Adam, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and our convenient location. However, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Ho... read more

Business response:

Sarah, thank you for sharing your comments with fellow travelers. We are sorry your room fell short of your expectations. We appreciate your comments about the shower curtain as it helps us improve the experience of our future guests. Thank you once more for allowing us to be of service, and we hope to have another opportunity to host you again soon. Sincerely, Hotel Management 

Business response:

Leslie, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management