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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast currently, limited towels, no daily room cleaning. Rooms don't have cups or anything. Overall a good stay for the low price.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked our affordable rates, we regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. We hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
great location and service Great customer service!!
Business response:
Jeana, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our ideal location and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The check in process was fine. The associate who checked me in was very friendly and kind. I brought my dog for the stay and there were not very many grass areas for my dog to use. The hallway smelled really bad but luckily once I got into my room the hallway smell went away
Business response:
Thank you for being our guest. Although you were impressed with the quality of service you received upon check-in, we are sorry for the difficulties you encountered. Your feedback concerning the smell in hallways has been shared with our housekeeping team to address the problem. We value your business and hope to welcome you back soon for a better experience. Sincerely, Hotel Management
Business response:
We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Great experience I really enjoyed my stay for the one day at this hotel very pleasant and the host was very nice and accommodating I would definitely stay here again when I visit Austin!!
Business response:
Janelle, thank you for choosing Extended Stay America for your overnight stay. We are delighted to know you had a great stay and that you were impressed with the quality of service you received. We will be sure to relay your comments to our front-desk team. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Great rates and locatio . Nice ckean rooms. My granddaughter left her tablet in a drawer and they called me and are holding it for me. Close location to river so we could paddle board. Lots of places in walking distance to eat. Will definitely be back.
Business response:
Thank you for choosing Extended Stay America. We are glad you enjoyed our proximity to the river as well as restaurants and were impressed with our clean accommodations. It is great to know that our staff helped retrieve your granddaughter’s tablet. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your perfect rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,796 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.