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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was clean, however, the toilet in the room we first checked in to did did not flush. The bathroom also did not have a fan. Some staff were friendly, others were not. Thin doors, could hear conversations and music behind each door.
Business response:
Thank you for your review. Although you liked your refreshing suite, we are sorry for the issues you had in your bathroom. Your concerns will be shared with our maintenance team for review and action. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope to have another chance to provide you with a better experience. Sincerely, Hotel Management
Happy Camper The Assistant Manager, Lola was amazing and very helpful.
I was very comfortable in my room. Front desk staff friendly and helpful. I was able to do my laundry. No hassles here - this is nice.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. We are also glad you liked our on-site laundry service. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Room was clean, staff very nice and responsive, easy check in and out, comfortable
Business response:
Our gratitude for reviewing your stay at Extended Stay America. We are pleased that we could impress you with our cleanliness, excellent service, and smooth check-in and check-out. Thank you for being our guest, and we hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Great location, good price. Walking distance to Terry Blacks BBQ. And 5 min uber to Rainy and 6th st, nightlife areas
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our ideal location as well as the value we offer. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
I expected an alarm clock to be available as I have slept through my phone alarm. There was one. I then tried to reach the front desk for a wake up call but the phone did not work. I was too tired to go to the desk that night, but it was fixed in the am. the front desk staff was friendly. The location was good. I was not expecting not to have my room cleaned daily. That is remove the waste basket and used towels. I may be spoiled. I have to return next month and may use this again.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked our great location and our front desk associates. However, we regret the difficulties you faced in your room. We value your feedback and hope you will revisit us. Sincerely, Hotel Management
The staff was so very kind, friendly and helpful. As it is an extended stay hotel, housekeeping was not provided daily, which we preferred as we only stayed for a long weekend and didn’t need daily maintenance. The room had a small kitchenette which was perfect for our needs.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked the fully equipped kitchenette in your room and loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
We stayed in a suite with a full kitchen, yet the kitchen didn’t come with a single thing (no dishes, no dish soap, no paper towels, no coffee maker). You had to ask for these items and go the front desk to get them. Very strange and annoying!
Business response:
Thank you for being our guest. We apologize for your disappointment with our hotel policy. We understand the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,775 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.