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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel has a great location easy parking , rooms were very musky smelling though and the breakfast wasn’t what was expected just muffins and granola bars and coffee ...if your looking for location this is a good place if your looking for comfortable clean rooms Norbert so much !
Business response:
Shannon, thank you for posting a review of your stay at Extended Stay America. It is nice to read that you liked our location. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We also apologize that our breakfast offerings did not meet your expectation. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Breakfast = no breakfast Friends and I travelled to Austin for the Lifetime Fitness CapTexTri. The location is excellent. The hotel grounds and room are clean and odor free. The staff were courteous and accommodating. The bed was not the most comfortable. The "free" breakfast consisted of coffee and breakfast bars. The "hot water" supplied to make bagged grits was cold. The kitchen area in room did not have basic supplies like silverware, paper towels, nor plates. Overall, I was delighted to stay there. The breakfast and lac... read more
Business response:
Thank you for choosing us. We are glad you liked our convenient location as it was appropriate for your plans and that you had a pleasant stay with us. However, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope this minor setback will not deter you from choosing us again in the future. Sincerely, Hotel Management
We had the best experience. Check in was fast and Valentina and Michael (front desk)were friendly and really did their best to assure we were happy with our room. We will definitely be back!
Business response:
Thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with Valentina and Michael. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
The location was good. The hotel needs a refresh. The carpet needs to be replaced or deep cleaned because the room smelled musty. The air condition would cycle off and then back on about 10 seconds later. The walls are paper thin, as in you can hear people talking as if they were in your room. The property shouldn't advertise free breakfast. Packets of oatmeal and instant grits and a few packaged muffins and granola bars aren't breakfast. Even that had to be requested and there was no hot water to make the oatmeal or grits w... read more
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the update will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. Please give us a chance so we can deliver you an exceptional experience in the future. Sincerely, Hotel Management
Don’t forget any of your items. So I left a pair of shoes some undershirts and a power cable to my laptop in the room. Housekeeping says that they cannot find anything.
Business response:
Dear Roland, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.