This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good but did not serve breakfast as promised. The checking person was nice. Very good location for what I came to do. Overall stay was amazing but not serving breakfast. My advice is that don't tell people you serve breakfast if you don't and people will still book it but be honest about what you do offer. Thank you.
Business response:
Nneka, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates and that our location worked well for you. However, we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The lady at check in was very nice - Twila. The location was great. Easy access to the highway. The hotel is very dated and doesn’t look that clean. The shower had very low water pressure and hard to regulate water temp. The pillows are cheap fiber filled and not comfortable. The continental breakfast, really shouldn’t be called a breakfast. Only small muffins and cheap granola bars. If you have a permit for a firearm, you have to Leave it in your vehicle because they aren’t allowed in their building. It’s not the legally li... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews like this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.