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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was good. The hotel needs a refresh. The carpet needs to be replaced or deep cleaned because the room smelled musty. The air condition would cycle off and then back on about 10 seconds later. The walls are paper thin, as in you can hear people talking as if they were in your room. The property shouldn't advertise free breakfast. Packets of oatmeal and instant grits and a few packaged muffins and granola bars aren't breakfast. Even that had to be requested and there was no hot water to make the oatmeal or grits w... read more
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the update will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. Please give us a chance so we can deliver you an exceptional experience in the future. Sincerely, Hotel Management
Don’t forget any of your items. So I left a pair of shoes some undershirts and a power cable to my laptop in the room. Housekeeping says that they cannot find anything.
Business response:
Dear Roland, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Staff was very friendly and they were able to answer all of our questions when needed
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the excellent work. We hope you will choose us again on your next visit to Austin. Sincerely, Hotel Management
Good location Good location to downtown and Congress Ave. Older hotel but with reasonable prices.
Business response:
Connie, thank you for taking the time to review your stay. We're glad to know our location worked well for you and that you were pleased with our affordable rates. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Excellent staff. Adequate rooms. Good location. No issues really.
Business response:
Thank you for posting a review of your stay at Extended Stay America. We're glad to know you were pleased with the service you received from our associates and that our location was ideal for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,776 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.