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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dishes and utensils should be in room at start. Also, we had to ask for a coffee maker.
Business response:
Dear Roberta, Thank you for choosing our hotel and reviewing your stay. We aim to deliver an exceptional visit to every guest, and we regret the issues which kept you from a perfect experience. Brand standards require us to provide kitchen amenities at the front desk to ensure their cleanliness. Therefore, we truly apologize if this came as an inconvenience for you. We are sorry for failing to meet all your expectations. We hope for an opportunity to make it up to you next time you revisit Austin.Sincerely, Hotel Management
Bathroom needs to be updated. Carpet needs to be replaced. The kitchen needs some supplies.
Business response:
Dear Celia, We appreciate you choosing Extended Stay America for your time in Austin. Our team continually strives to deliver a homelike stay with clean accommodations and a comfortable environment. Therefore, we are pleased you enjoyed most parts of your visit. We also thank you for pointing out areas where we can improve. Your valuable feedback will be shared with the appropriate teams to enhance our guest's experience moving forward. It was a pleasure hosting you, and we hope you will revisit us soon.Sincerely,Hotel Manag... read more
Breakfast items are limited. Fresh fruit would be nice :)
The front desk were so sweet and accommodating while we were displaced during the ice storm debacle. Room was clean. The grounds, however, were trashy. Cigarette butts, dog poop, beer, soda and food trash. Y’all need trash cans and ashtrays around the property and more than one dog waste basket especially since you are pet friendly. Maybe y’all need a dedicated grounds person to help clean up when inconsiderate people throw their trash on the ground…which is just immature. Anyway, could be a much nicer place.
Business response:
Dear cynthia, Thank you for choosing our hotel for your recent accommodations. We're glad you were safe under the care of our staff during such a time. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to exceed our guests' expectations on every visit, and we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experi... read more
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Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,263 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.