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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent location. Convenient to many areas and services. Hotel is in need of updating. While clean and safe it has a disinfectant odor in some areas. Some furniture, light fixtures and appliances are worn out and need replacing. Comfortable beds. A great value for the money.
Business response:
Thank you for the feedback. We appreciate your business.
Pros: A good size fridge that looked new. The room was roomy, air-conditioning was up to par even on a 102 degree day. I did walk to Domain every day (20 min walk). But as you walk next to highway, it is loud (you can not talk on the phone). The hotel itself was quite (my windows were facing the road) Cons: Desk is not open 24 hours. The breakfast leaves to be desired. Also, there was only one trash basket in the room. As I stayed for a week, it was filled up (they do not clean room during your stay).
Business response:
Dear Anatoli, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience at Extended Stay America.Sincerely,Hotel Management
Business response:
Thank you for leaving a rating.
A work in progress The Extended Stay is under the new General Manager who is working on getting it up to part again. They are also in the process of sprucing up the place and ripping the old carpets out and replacing them withva much more hygienic solution of vinyl flooring. One of the biggest lacks in my opinion is cleaning. If you don't want carpets anymore there is a need to wet mop the hard surface flooring. The cleaning crew in general needs some serious overhauling which would make a huge difference to the whole place.... read more
Business response:
Dear Hans J, Thank you for sharing your genuine feedback. We are working on updating and refreshing our hotel. We noted your suggestion regarding the flooring and cleaning aspect and will share this with our concerned leaders and housekeeping team. We appreciate your kind remarks regarding our convenient location and friendly, helpful staff, and we look forward to welcoming you soon. Thank you for being our guest.Sincerely,Hotel Management
Tpasspds
what i liked about the property was how good the staff was. what i didn't like was how short staffed they were. it's my opinion they need a day &/or night enforcer because the guests sometimes try to pull a fast one on them because they're understaffed. they could use the help.
Business response:
Thank you for taking the time to write a review. We are happy to hear you liked our staff and your stay. Hopefully we will see you in the future.
Good Deal Very nice staff, great location, comfortable for the time being spent there along the price.
Business response:
Thank you for taking the time to write a review! We are happy that we could make your stay comfortable.
Business response:
Thank you for taking the time to leave a review. It helps us improve our service to valuable customers.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.