This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk were so sweet and accommodating while we were displaced during the ice storm debacle. Room was clean. The grounds, however, were trashy. Cigarette butts, dog poop, beer, soda and food trash. Y’all need trash cans and ashtrays around the property and more than one dog waste basket especially since you are pet friendly. Maybe y’all need a dedicated grounds person to help clean up when inconsiderate people throw their trash on the ground…which is just immature. Anyway, could be a much nicer place.
Business response:
Dear cynthia, Thank you for choosing our hotel for your recent accommodations. We're glad you were safe under the care of our staff during such a time. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to exceed our guests' expectations on every visit, and we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experi... read more
.
Gaia front desk and then wonderful. He went up and clean the room so I can get it amazing this man is a champ.
It was quiet. Staff was very nice and accommodating. Room was clean.
Business response:
Dear Kelly, Thank you for choosing Extended Stay America and for taking the time to post your review. We are delighted to know how much you loved our location, friendly service, and amenities. We strive for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management
There were a lot of sketchy characters around the property at night and they played their music loud in the back parking lot, so I had to call the reception to deal with it. Around midnight, things calmed down. No breakfast just power bars ...
Business response:
Dear sonya, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry about your experience with the noise and our breakfast options. We will note your feedback for improvement as we always want to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.