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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A work in progress The Extended Stay is under the new General Manager who is working on getting it up to part again. They are also in the process of sprucing up the place and ripping the old carpets out and replacing them withva much more hygienic solution of vinyl flooring. One of the biggest lacks in my opinion is cleaning. If you don't want carpets anymore there is a need to wet mop the hard surface flooring. The cleaning crew in general needs some serious overhauling which would make a huge difference to the whole place.... read more
Business response:
Dear Hans J, Thank you for sharing your genuine feedback. We are working on updating and refreshing our hotel. We noted your suggestion regarding the flooring and cleaning aspect and will share this with our concerned leaders and housekeeping team. We appreciate your kind remarks regarding our convenient location and friendly, helpful staff, and we look forward to welcoming you soon. Thank you for being our guest.Sincerely,Hotel Management
Tpasspds
what i liked about the property was how good the staff was. what i didn't like was how short staffed they were. it's my opinion they need a day &/or night enforcer because the guests sometimes try to pull a fast one on them because they're understaffed. they could use the help.
Business response:
Thank you for taking the time to write a review. We are happy to hear you liked our staff and your stay. Hopefully we will see you in the future.
Good Deal Very nice staff, great location, comfortable for the time being spent there along the price.
Business response:
Thank you for taking the time to write a review! We are happy that we could make your stay comfortable.
Business response:
Thank you for taking the time to leave a review. It helps us improve our service to valuable customers.
All Good, except late breakfast Everything as expected--nice lobby, quick check-in, large room (with small kitchen), reasonable price, etc. The only hitch was the providing of the "Grab and Go" breakfast. It is advertised as beginning at 6 a.m., but that was not the case. Sometimes all items were not out until about 6:30 a.m. So, if you have to leave early you may, or may not, get your "Grab and Go" breakfast. Otherwise, all was good.
Business response:
Dear Allen, Thank you for sharing your feedback on your recent stay at Extended Stay America. We're pleased to hear that you had a comfortable stay and found our lobby, check-in process, and room amenities satisfactory. We're sorry that our Grab and Go breakfast did not meet your expectations. We understand that the breakfast timing can be important for our guests who must leave early, and we apologize for any inconvenience caused by items not being available until 6:30 a.m. We appreciate your feedback and will consider this... read more
Disappointed. Disappointed. False Advertising on breakfast, Smelly hallways and rooms. Rundown rooms without even a door for a closet instead its a cover. Outdated bathrooms. Kitchens in rooms need to have kitchen equipment bought. No pots or pans provided, no kitchen supplies either such as soap, bush nothing.
Business response:
Dear Leandro, We apologize for the concerns that impacted your experience. Your comments have been shared with the appropriate individuals to ensure we always meet the high standards expected of us. We appreciate your remarks as we continually strive to grow and improve our services and accommodations from our guest's feedback. We hope you will allow us a chance to make it up to you and host you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,263 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.