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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok stay. They over booked their double queen rooms so we were offered 2 single rooms. We ended up in a full size bed. The rooms were clean staff was friendly. Not much breakfast to speak of granola bars, muffins and instant oatmeal.
Business response:
Dear Guest, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for the staff are appreciated and shared with the entire team. We look forward to welcoming you back.Sincerely,Hotel Management
If you just want a clean room and safety, then this is a great place to stay. If you want luxury, then this is not the place to stay. It feels kind of minimal, but that's the reason the price is such a bargain. Staff was great - polite and friendly. Free Breakfast - pass
The location was fine. The properties to the west were under construction/renovation, so there was not much to see, and the weeds and grass along the sidewalk were pretty high. The property itself seems like it is old, and some paint was about all they did to cover it up. My room was handicap accessible because I had surgery, and my balance is sometimes off. I do not use a walker or crutches, so the lady at check in kept looking at me and asking if I needed to change even though I told her I needed handicap accessible. The s... read more
Business response:
Dear Samantha, Thank you for taking the time to share your detailed feedback about your recent stay. We appreciate your observations about the property, and we apologize if any aspects did not meet your expectations. We take your comments seriously and will use them to improve our facilities and services. We value your patronage and hope to have the opportunity to provide an enhanced experience during any future visits.Sincerely,Hotel Management
Nice price for the area Needed a place to stay while roommate's family was in town. This place was quiet and in a convenient area and was priced nicely.
Business response:
Thank you for the review.
Really dirty…
Business response:
Dear Leydi, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 1,988 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.