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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All Good, except late breakfast Everything as expected--nice lobby, quick check-in, large room (with small kitchen), reasonable price, etc. The only hitch was the providing of the "Grab and Go" breakfast. It is advertised as beginning at 6 a.m., but that was not the case. Sometimes all items were not out until about 6:30 a.m. So, if you have to leave early you may, or may not, get your "Grab and Go" breakfast. Otherwise, all was good.
Business response:
Dear Allen, Thank you for sharing your feedback on your recent stay at Extended Stay America. We're pleased to hear that you had a comfortable stay and found our lobby, check-in process, and room amenities satisfactory. We're sorry that our Grab and Go breakfast did not meet your expectations. We understand that the breakfast timing can be important for our guests who must leave early, and we apologize for any inconvenience caused by items not being available until 6:30 a.m. We appreciate your feedback and will consider this... read more
Dishes and utensils should be in room at start. Also, we had to ask for a coffee maker.
Business response:
Dear Roberta, Thank you for choosing our hotel and reviewing your stay. We aim to deliver an exceptional visit to every guest, and we regret the issues which kept you from a perfect experience. Brand standards require us to provide kitchen amenities at the front desk to ensure their cleanliness. Therefore, we truly apologize if this came as an inconvenience for you. We are sorry for failing to meet all your expectations. We hope for an opportunity to make it up to you next time you revisit Austin.Sincerely, Hotel Management
Bathroom needs to be updated. Carpet needs to be replaced. The kitchen needs some supplies.
Business response:
Dear Celia, We appreciate you choosing Extended Stay America for your time in Austin. Our team continually strives to deliver a homelike stay with clean accommodations and a comfortable environment. Therefore, we are pleased you enjoyed most parts of your visit. We also thank you for pointing out areas where we can improve. Your valuable feedback will be shared with the appropriate teams to enhance our guest's experience moving forward. It was a pleasure hosting you, and we hope you will revisit us soon.Sincerely,Hotel Manag... read more
Breakfast items are limited. Fresh fruit would be nice :)
Disappointed. Disappointed. False Advertising on breakfast, Smelly hallways and rooms. Rundown rooms without even a door for a closet instead its a cover. Outdated bathrooms. Kitchens in rooms need to have kitchen equipment bought. No pots or pans provided, no kitchen supplies either such as soap, bush nothing.
Business response:
Dear Leandro, We apologize for the concerns that impacted your experience. Your comments have been shared with the appropriate individuals to ensure we always meet the high standards expected of us. We appreciate your remarks as we continually strive to grow and improve our services and accommodations from our guest's feedback. We hope you will allow us a chance to make it up to you and host you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.