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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old. Needed updating. Rate was good. Good location.
Business response:
Dear David, Thank you for staying at our hotel and sharing your review. We are glad our location worked well for you and found us to be of great value. However, we are sorry you felt our facility needed updating. We understand that our guests expect modern and comfortable accommodations, and we are having similar discussions. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way.... read more
Business response:
Thank you for leaving a rating. Please let us know how we can improve your experience.
Weekend stay The room was amazing, clean all around, probably the best set up I’ve stayed at. But there was a “smell” to the room that required us to Fabreze the room entirely. It was a great hotel and that was the only downside.
Business response:
Dear Guest, It is lovely to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you found our rooms to be a relaxing retreat. We are grateful for each of your comments as we continually strive to improve our guest experience. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management
Nice for the price Very comfortable, bathroom a little dated and there’s nothing in the kitchenette (no pots, pans, plates, utensils or glasses) and no hair dryer but neither was a big deal for me.
Business response:
Thank you for the review. You can always ask at the front desk for pots, pans, plates, utensils or glasses. We do not stock the rooms with those items. We do hand them out at the front desk, and even will deliver them to your room. I do apologize for the inconvenience, and that you were not informed of that at check in. I will get with the staff to make sure every guest is told and aware of our services in the future.
Excellent location. Convenient to many areas and services. Hotel is in need of updating. While clean and safe it has a disinfectant odor in some areas. Some furniture, light fixtures and appliances are worn out and need replacing. Comfortable beds. A great value for the money.
Business response:
Thank you for the feedback. We appreciate your business.
Pros: A good size fridge that looked new. The room was roomy, air-conditioning was up to par even on a 102 degree day. I did walk to Domain every day (20 min walk). But as you walk next to highway, it is loud (you can not talk on the phone). The hotel itself was quite (my windows were facing the road) Cons: Desk is not open 24 hours. The breakfast leaves to be desired. Also, there was only one trash basket in the room. As I stayed for a week, it was filled up (they do not clean room during your stay).
Business response:
Dear Anatoli, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience at Extended Stay America.Sincerely,Hotel Management
Business response:
Thank you for leaving a rating.
A work in progress The Extended Stay is under the new General Manager who is working on getting it up to part again. They are also in the process of sprucing up the place and ripping the old carpets out and replacing them withva much more hygienic solution of vinyl flooring. One of the biggest lacks in my opinion is cleaning. If you don't want carpets anymore there is a need to wet mop the hard surface flooring. The cleaning crew in general needs some serious overhauling which would make a huge difference to the whole place.... read more
Business response:
Dear Hans J, Thank you for sharing your genuine feedback. We are working on updating and refreshing our hotel. We noted your suggestion regarding the flooring and cleaning aspect and will share this with our concerned leaders and housekeeping team. We appreciate your kind remarks regarding our convenient location and friendly, helpful staff, and we look forward to welcoming you soon. Thank you for being our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,261 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.