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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in and out were fast and easy. There are no restrooms in the lobby though. It's an extended stay hotel; so, bring your own toiletries. Rooms are only cleaned once a week. The air conditioner worked great! Breakfast is very limited. No designated areas outside for pets to use the restroom. Small grassy areas in the very back. It's a non-smoking property, but people were always sitting outside the entrance smoking. The location is great! Shopping is close by, as well as several restaurants. It's about 15-20 min to downto... read more
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you had a pleasant check-in experience and that you enjoyed our ideal location with easy access to many places. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
Needs a renovation.... The hotel needs a major renovation. Very outdated. We stayed for 2 weeks because we are transitioning to move to the city of Austin and needed a place to stay long term. The hotel staff was fine...a few mediocre staff members who need to brush up on their customer service skills. The WiFi is AWFUL!!! Very slow and you have to log on each time you leave the hotel and come back. That was very difficult to deal with since my fiancé was working remotely from the hotel. They give you an option of upgrading ... read more
Business response:
Danielle, thank you for the review of your stay. We are sorry for the issues you had with our amenities and regret the inconvenience it caused. We will share your comments with the leadership team to ensure a better experience going forward. We also apologize for the disappointment you had with the overall condition of our property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you and your... read more
The hallways smell like stale cigarettes. The "grab-and-go breakfast" was some disheveled bins of breakfast bars. The bed was comfortable, I tend to prefer a firmer mattress which you don't often find in hotels.
Business response:
Thank you for your review of your recent visit. Although you found your bed comfortable, we are sorry for the odor you experienced. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Muy buen lugar y barato como décimos buscamos todo con las tres b bueno bonito y barato
Business response:
Thank you for your review of your recent stay at Extended Stay America. We are glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations at a fair price. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,263 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.