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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is average. It is outdated and the rooms are outdated. There nothing to offer in the rooms. (No coffee etc.) Floors were a bit dirty.
There were no breakfast (but it said so) and no room service for 3 days.
Dirty, only coffee, No resolution fm management
When entering our room the bedhead had splashes of something all over one. The kitchenette is oudated It had a foul smell in the room
Read the minor details on the property not a 24hr checkin.
I did not get a chance to stay because of car problem and they hotel did not give me a refund.
There was dog poop in the room upon arrival
Business response:
Dear Daniel, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
Unsafe outdated and dirty. Toothpaste on the mirror, sheets smelled unclean. I left before night 2 and yall couldn’t even get that night I didn’t stay refunded either.
Business response:
Dear Guest, Thank you for sharing your experience. We're sorry that your room didn’t meet your expectations. When bookings are made through third-party platforms, room availability is managed based on the reservation details provided. We understand your disappointment and appreciate your feedback, which will help us work toward improving the overall guest experience. We hope to have the chance to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,004 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.