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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person checking me in was very kind and very understanding. I was a little sketched out when I arrived. it took about 10 minutes to get some one to let me in as it was after 10:00. The lady at the front desk was very kind, however the lobby was not taken care of. I got checked in, went to the 4th floor, the doors opened and the smell of marijuana was overwhelming. I found my room, walked in, turned on the lights and heater. It was clean, but extremely dated and when I turned on the heater, it hadn't been used yet so the ... read more
Business response:
Dear Julie, Thank you for your review and for sharing your feedback. It will be a pleasure to share your kind compliments with our team members who assisted you. However, we genuinely regret the concerns you described. Your safety and satisfaction is our priority. We will discuss these issues appropriately as we are always focused on ways to improve in these areas so our guests have an enjoyable experience when staying with us. We are sorry that this happened during your stay and hope you will revisit for the exceptional sta... read more
Accident happened. Had to cancel last minute.
Business response:
Dear Michelle,We’re truly sorry about the accident and understand how upsetting last-minute cancellations can be. We hope everything is okay. Please know we’re here to assist with any future bookings or needs. We appreciate your understanding and hope to have the chance to host you again when the timing is right. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Not worth the stay One of the worst hotels I’ve stayed in. As soon as I walked into the room, it smelled like cigarettes smoke. The television did not work and all the furniture was broken and unkept.
Business response:
Dear Michael,We regret that your stay did not meet your expectations. It’s disappointing to hear about the unpleasant conditions in your room, along with the issues with the television and furniture. Cleanliness and comfort are our priorities. Rest assured that we will address this with our team to ensure our rooms are thoroughly cleaned and inspected and uphold our standards. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better ... read more
Booked a two double beds, hotel provided one queen. No refund
Business response:
Dear Bill, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. Also, if you made a reservation through a third-party prepaid booking site, you will need to make financial inquiries through them. We recommend that you contact them directly for a resolution regarding any billing concerns or in... read more
We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third d... read more
Business response:
Dear Marcia, Thank you for sharing your experience with us. Prompt and impeccable service is a must; therefore, we are sorry for the delay in getting your accommodations ready for your arrival and apologize for any miscommunication or inconvenience caused during your stay. While early check-ins are subject to availability, we understand how frustrating it must have been for you, and we will review this with our team to improve how we handle such situations. Additionally, your feedback on our breakfast offerings and housekeep... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.