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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was dog poop in the room upon arrival
Business response:
Dear Daniel, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
Unsafe outdated and dirty. Toothpaste on the mirror, sheets smelled unclean. I left before night 2 and yall couldn’t even get that night I didn’t stay refunded either.
Business response:
Dear Guest, Thank you for sharing your experience. We're sorry that your room didn’t meet your expectations. When bookings are made through third-party platforms, room availability is managed based on the reservation details provided. We understand your disappointment and appreciate your feedback, which will help us work toward improving the overall guest experience. We hope to have the chance to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management
Nice area, but feels sketchy inside,
Business response:
Dear Guest, Thank you for sharing your thoughts about your stay with us. We're glad you found the area nice, but we apologize that our hotel didn't quite meet your expectations. We'll consider your feedback and work on improving our hotel's overall feel and ambiance. We appreciate your remarks and hope to welcome you back in the future. Sincerely, Hotel Management
Staff extremely rude. Non-smoking room reeked of smoke. TV remote barely worked. Didn’t feel or smell clean.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Staff did not charge to room to the correct card, the entire place smelled like cheap incense.
Business response:
Dear Guest, We are sorry for the billing issues with your room reservation and understand your frustration. Reservations made through a third-party booking site are handled by them. We recommend that you contact them directly for assistance. Please feel free to connect with us if you need any further help. We hope to have you back for the outstanding stay you deserve. Sincerely, Hotel Management
Our room was not handicap, friendly and they were not accommodate us. What do I need to do to get a refund from this property or you?
Business response:
Dear Guest, We're sorry to hear that your room wasn't handicap-friendly and that we didn't accommodate your needs. We want to make things right and allow us to discuss with the team to find out what went wrong. Regarding the refund, please contact us directly at the hotel so we can assist you further. We'll work with you to resolve this issue promptly.Sincerely,Hotel Management
Avoid it. I booked over hotels.com but when arriving there at 11 pm, they said that the the hotel is sold out and I had to spend the night in the airport as all other hotels in Austin were sold out. The hotel personel was just saying again again " we're sold out" whatever I ask for a solution. Horrible hotel and horrible experience.
Business response:
Dear Guest, We strive to create an exceptional, memorablestayfor each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. Since your reservation was made through the third-party booking website Hotels.com, we advise you to resolve any financial-related concern... read more
Worst checking in experience The hotel didn't honor my reservation after more than 30 minutes. Thanks to Sonesta Suites I got a place to sleep.
Business response:
Dear Guest,We’re sorry to hear about any issues with your reservation and that we could not accommodate you during your visit. We strive to ensure a smooth experience for all guests and provide a welcoming stay overall. We understand your frustration and appreciate your patience. Your feedback is important to us, and we will use it to improve our services in the future. We hope you will consider giving us a second chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.