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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convient, quiet & good price Very good shopping and restaurants nearby. Free pass to Gold's Gym.
Super location & free pass to Gold's Gym Extended Stay hotels provide clean, reasonably priced hotels in good locations. I've stayed in Extended Stay hotels in Virginia several times and have always been satisfied with the accomodations.
very satisfied costumer Staff was friendly and the room was very clean.
Great Stay Hotel was very nice and very clean....it's in good location. I would stay here again. The only thing I didn't like was the fact that it did not have a pool.
ESA-Austin Stay My experience was very nice! Room was clen and nice and the price for what we got was great! The only conplint I have was that the lamp switch was broken so lighting was a little bad.
I was so suprised it was a very quiet enviroment.. suprised on how clean it was deff would stay again.
Hotel was run down and dirty. The hallways smelled like pot. The first room they put me in had a broken AC/heater that made lots of noise. The second room they put me in had clearly been broken into before because the door frame was bent open and you could see the hallway even with the door closed. The "breakfast" that was supposed to be included was my choice of a small muffin or bag of instant oatmeal. Both of which were behind the front desk, so you had to get the person at the front desk to get it for you.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including room maintenance concerns, security issues, and the limited breakfast options. This is not the standard of service or comfort we strive to provide. Your feedback has been shared with the relevant teams. Ensuring guest safety, cleanliness, and satisfaction is our top priority, and your comments help us improve. We truly value your feedback and hope you will give us another opportunity to provide a more comfortable and pleasant experi... read more
My fiancé checked in visited her room. Left and booked a different hotel. I have tried getting my money back but haven't received it.
Business response:
Dear Guest, It is disappointing to read that we did not meet your expectations, and we are sorry your experience was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
No staff at desk when checking in and again checking out. Rang bell during check in and after few mins someone showed. Nobody showed during check out after ringing bell and waiting 5 mins. The room was filthy as were the towels. It looked like the room hasn’t been used in a long while. The tv and alarm clock were unplugged. Expedia, I am done using your service. Expedia is able to get the prices they get and advertise by arranging the lowest quality rooms unused by hotel vendors. I have to go back to booking with hotels dire... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during check-in and check-out, as well as the cleanliness and condition of your room. Providing a clean, comfortable, and well-maintained environment with attentive service is always our priority, and we regret that we fell short during your stay. Your comments have been shared with our management and housekeeping teams to prevent similar issues in the future. We appreciate your input, as it helps us improve our guest experience, and hope you will consi... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.