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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super location & free pass to Gold's Gym Extended Stay hotels provide clean, reasonably priced hotels in good locations. I've stayed in Extended Stay hotels in Virginia several times and have always been satisfied with the accomodations.
very satisfied costumer Staff was friendly and the room was very clean.
Great Stay Hotel was very nice and very clean....it's in good location. I would stay here again. The only thing I didn't like was the fact that it did not have a pool.
ESA-Austin Stay My experience was very nice! Room was clen and nice and the price for what we got was great! The only conplint I have was that the lamp switch was broken so lighting was a little bad.
I was so suprised it was a very quiet enviroment.. suprised on how clean it was deff would stay again.
My fiancé checked in visited her room. Left and booked a different hotel. I have tried getting my money back but haven't received it.
Business response:
Dear Guest, It is disappointing to read that we did not meet your expectations, and we are sorry your experience was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
No staff at desk when checking in and again checking out. Rang bell during check in and after few mins someone showed. Nobody showed during check out after ringing bell and waiting 5 mins. The room was filthy as were the towels. It looked like the room hasn’t been used in a long while. The tv and alarm clock were unplugged. Expedia, I am done using your service. Expedia is able to get the prices they get and advertise by arranging the lowest quality rooms unused by hotel vendors. I have to go back to booking with hotels dire... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during check-in and check-out, as well as the cleanliness and condition of your room. Providing a clean, comfortable, and well-maintained environment with attentive service is always our priority, and we regret that we fell short during your stay. Your comments have been shared with our management and housekeeping teams to prevent similar issues in the future. We appreciate your input, as it helps us improve our guest experience, and hope you will consi... read more
9
Business response:
Dear Luis, Thank you for taking the time to leave us a review. While your comments were noted as N/A, we truly appreciate your effort and for choosing our hotel for your stay. Guest input, whether detailed or brief, is always valuable to us as it reflects your experience and helps us improve. Our team remains committed to providing a clean, comfortable environment and attentive service for every guest. We hope that your stay met your expectations and that you will consider visiting us again in the future. Sincerely, Hotel Ma... read more
Made reservations ten minutes prior to arrival and was told that I did not have a reservation and I could not get a refund.
Business response:
Dear Paul, We sincerely apologize for the inconvenience and frustration caused by the reservation issue at check-in. We understand how disappointing it can be to arrive and find your booking was not recognized, and we regret any miscommunication that may have occurred. Guest satisfaction is very important to us, and we will review our reservation and refund processes to prevent similar situations in the future.Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our a... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,004 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.