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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Coackroaches in bathroom and bed.
Business response:
Dear Elena,Thank you for your feedback. We are sorry for the disturbances in your room and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will share your comments with our team to prevent any future incidents. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again for a better experience you deserve.Sincerely,Hotel Management
Cockroaches, horrible smell,
Business response:
Dear Guest, Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to help you. Please revisit the area the next time you are there to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Arrived after paying online through Expedia but they did not have a room available. Had to go somewhere else and then had to spend over an hour on the phone with Expedia for a refund.
Business response:
Dear Scott, We are disappointed to read about your experience and apologize for the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. Considering this a rare incident, we hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
Had a reservation but I arrived and there was no room available,even though I had paid online. Was waiting in the lobby and there are no restrooms in the lobby, just in the rooms. Had to leave and find another hotel when they could not give me a room.
Business response:
Dear Scott, We are disappointed to read about your experience and apologize for the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. Considering this a rare incident, we hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
The person checking me in was very kind and very understanding. I was a little sketched out when I arrived. it took about 10 minutes to get some one to let me in as it was after 10:00. The lady at the front desk was very kind, however the lobby was not taken care of. I got checked in, went to the 4th floor, the doors opened and the smell of marijuana was overwhelming. I found my room, walked in, turned on the lights and heater. It was clean, but extremely dated and when I turned on the heater, it hadn't been used yet so the ... read more
Business response:
Dear Julie, Thank you for your review and for sharing your feedback. It will be a pleasure to share your kind compliments with our team members who assisted you. However, we genuinely regret the concerns you described. Your safety and satisfaction is our priority. We will discuss these issues appropriately as we are always focused on ways to improve in these areas so our guests have an enjoyable experience when staying with us. We are sorry that this happened during your stay and hope you will revisit for the exceptional sta... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,004 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.