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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like smoke
Business response:
Dear Sara, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your visit. We are also sorry for not meeting your expectations. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience.Sincerely,Hotel Management
Extremely dirty property. I felt disgusted going under the covers.
Business response:
Dear Farris, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them t... read more
Completely outdated, and it had a couple of roaches in the room.
Business response:
Dear Jasmin, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and pest control, and we sincerely apologize this was not your experience. We appreciate you informing us about your observations so we can address them with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope you will allow us to host you again, as we would welcome the opportunit... read more
Nasty Won't stay here again. My first experience there wasn't great, but I thought I would try again. There was a man who was at the desk wearing gloves and a hoodie. He said he could help. An employee was leaving and put some keys on the counter. The man got onto the lady about leaving the key so anyone could get it. He tried to be friendly but you could tell he was upset. He gave me my key and said it was on the second floor. I asked if there was something on the first floor handicap accessible because I had put that in my... read more
Business response:
Dear Samantha, We're truly sorry to read about the disappointing experience you had during your recent stay with us. Your feedback is valuable, and we sincerely apologize for the inconvenience and discomfort you encountered, especially with the cleanliness of your room and the behavior of our staff. Please know that this does not reflect the high standards we aim to uphold. We understand the importance of providing a welcoming and accommodating environment for all our guests, and we regret that we fell short of meeting your ... read more
no ice machine the expedia website advertised free breakfast which in fact it was only coffee & prewrapped muffins no hair dryer sink in bathroom leaked onto the floor when i pulled back the sheets to get into bed, the bottom sheet was dirty. I pulled it off & slept on mattress pad lighting in the room was poor the tv did not work the clerk that checked me had a white shirt on that was ragged and extremely dirty. her appearance was unkept the worst hotel I've ever stayed in in my life! you should remove this hotel as an opti... read more
Business response:
Dear Michael, Thank you for choosing our hotel during your recent visit to our area. We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we regret that we fell short of your expectations. Please know that your comments are taken seriously, and we will address each concern with our team to ensure improvements are made. This experience is not reflective of our standards, and we appreciate your patience and understanding. We genuinely hope you will consider gi... read more
It's was an inconvenience to my husband and I. After staying here since for about a month waiting for our apt to get approved. We were treated like a first time customer. Just because there's events coming up and prices went up . Now mind I was being held by the manager Patrica. I was charged standard rate at the price of 149.00 When I questioned her about the price being so high she simply told me she has no idea and maybe it was something I did then she said she couldn't do nothing about it I would have to call there reser... read more
Business response:
Dear Jessica, Thank you for your review. We deeply regret the inconvenience you experienced during your extended stay, and we sincerely apologize for the challenges you faced with the booking process and service. Your feedback is crucial, and we assure you that we will address these concerns internally to prevent similar incidents in the future. We appreciate your patience and understanding during this time. We value your feedback and hope to have another opportunity to provide you with the seamless, enjoyable stay you deser... read more
A lot of sound
Business response:
Dear Jesus, Thank you for sharing your experience. We apologize for any inconvenience caused by noise disturbance during your stay. Our team strives to ensure a peaceful environment for all guests, and we regret falling short of your expectations. Your feedback is valuable, and we will take measures to address this concern more effectively in the future. We appreciate your understanding and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.