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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is very nice, welcoming, and accommodating. The room itself was clean, but unfortunately, in the room, couldn't adjust where the AC would blow, the bed was so uncomfortable and noisy, and the fridge was extremely loud. So I didn't even sleep normally. :-(
Business response:
Thank you so much for your feedback. We apologize that the items in the room were not satisfactory. We will take a look at those items. Please let us know if you have any other questions or concerns.
Stinky room with a terrible smell. Asked staff to change my room and they refused. Would never stay there.
Business response:
Dear Babak, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Also, we are sorry if the team did not honor your request, as this is not what we expect our guests to have about our service. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management
We were there for two nights on a busy weekend for Austin, so there weren't many choices, but I was happy to find this place. It was extremely expensive for what it was, but I got it was this particular weekend, so I was okay with it. But there was no water on the premises. The vending machine was broken. There was no ice. The TV didn't work. There was a kitchen, but no plates or cups or pots or silverware or anything to use the kitchen. Not even a coffee maker. It was just disappointing.
Business response:
Dear TAYLOR, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time... read more
Property condition and cleanliness is not as advertised in the pictures.
Business response:
Dear Ehimare, Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations regarding the condition of the hotel. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. Your concerns will be addressed with the appropriate individuals to ensure we make the necessary improvements to provide our guests with clean, comfortable, and well-appointed accommodations. We hope you'll consi... read more
Best to be used for a quick overnight stay if needed
Business response:
Dear Michelle, Thank you for being our guest and sharing feedback about your visit. We're committed to providing outstanding hospitality in every aspect of our guest's stay, and we hope you'll grant us another chance to show you the visit you deserve.SincerelyHotel Management
The room had a smell in it and it was dusty and not cleaned all the way.
Business response:
Dear Ruby, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Since... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.