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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn't stay here again. It smelled unclean, and there were groups of men in the parking lot drinking each time I arrived back to the hotel. They never bothered me and said/did anything offensive; however, for a woman staying alone at a hotel walking in after dark each evening, this made me a bit uneasy.
Business response:
Dear Toni, Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn of your encounter with a group of individuals near our property. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. Thank you for your feedback, and we hope to look forward to seeing you soon.Sincerely,... read more
Stained sheets on the bed
Business response:
Dear Mary, we apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. Rest assured, this will not happen again as we are taking measures for improvement, and also we are grateful for your patience during your time with us. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
What happened? I booked a reservation immediately clicked navigate got to hotel and and my reservation was for another hotel? Had to rebook at desk and was still charged for both rooms! Please advise. I am requesting refund thank you
Business response:
Dear John, thank you for choosing us. We are sorry for the inconvenience caused. Please feel free to reach out to our front desk team to assist you further with the process. We hope to serve you again whenever you are in the area.Sincerely,Hotel Management
Issues
Business response:
Dear Guest, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Not worth the pirce This place was not worth what I paid. This place is very ran down. The room was very out dated. The furniture was bad! The dresser was in bad condition. One of the chairs in the room had water markings all over. The outlets were hanging out of the wall. I was nervous to plug in my charger. The TV lost signal, I called downstairs and I was told to turn in off and then back on. That didn’t work. It said I got free breakfast for two, there was no breakfast. Very disappointed in my stay here.
Business response:
Dear Sally, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.