Extended Stay America - Austin - Northwest/Arboretum

Business response:

Dear Rob, Thank you for staying at our hotel and sharing your review. We appreciate you pointing out that our facility needed updating. We understand that our guests expect modern and clean accommodations, and we are having similar discussions. Your concern has been shared with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunit... read more

Business response:

Dear Jesus, Thank you for reviewing your recent visit to our hotel. We strive to provide a seamless visit to our guests, and we regret this was not your impression. Please accept our apologies for the issue regarding the fire alarm. We understand the frustration and disturbance this might have caused our guests. We will follow up on this with the appropriate individuals to see what went wrong and ensure such matters do not affect future guests. We hope you will allow us to make it up to you on your future visit to the area.S... read more

Business response:

Dear Justin, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Steven, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management