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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty room
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
The hotel cancelled my reservations at 9 pm before an 11 pm arrival.
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time. We truly regret the inconvenience or frustrations this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
I got to the hotel but was told they were overbooked and that I should call orbitz to get my money refund and that I should find another hotel and they couldn’t do anything
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please know, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It was not very clean for the area it was in. I would have expected a lot better.
Business response:
Thank you for reviewing your stay with us. We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Pepping Tom someone yelling in the lobby all night. Could hear the guy in the room next to us snoring. Got there said they were booked and no room but then amazingly they had one after a heated conversation. Don’t go!!
Business response:
Thank you for sharing your review. We are sorry for the inconvenience caused due to the other guests on the property. We value your business and invite you to stay with us again in the future so we can provide you with a comfortable stay. Sincerely, Hotel Management
Poor service Free coffee in rooms not served . Excuse was Covid . No housekeeping . Front desk set off alarm by cooking bacon . Scared the hell out of me . Cleanliness was good . Comfort good . This site doesn’t seem to care to put salt on sidewalks where there was frozen ice to prevent falls during the winter storm .
Business response:
David, thank you for your review. We are sorry for the inconvenience you had due to the fire alarm going off and for the difficulties you encountered. Keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Staff took over an hour to check in as he couldn’t use the computer
Business response:
William, thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.