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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrific Stay My shower did not work my whole stay, and my room was not changed.
Business response:
Dear Jamel, thank you for the comments. We hope you will accept our apologies for inconveniencing you with maintenance issues in your bathroom. We will ensure that this will not be repeated. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
Found a cockroach dead on our kitchen table. Random leakage on the floor at the foot of the bed. Computer chairs were dirty and stained. Hair from previous occupants in the bedsheets.
Business response:
Dear Guest, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Managemen
Wouldn't recommend this place has bad oder not clean and has noisy guest that stay on property
Business response:
Joseph, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managemen... read more
I need a refund. I arrived to the Hotel and the staff advised they did not have my reservations. I provided my confirmation number and they still did not have my reservations on file. They stated I needed to contact Expedia.
Business response:
Elizabeth, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Old and nasty, seems to be designed more for day laborers. Unsafe location
Business response:
Ron, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointment with the condition of our property. We regret not meeting your expectations for a worthwhile stay. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to serve you on a future visit. Sincerely, Hotel Management
THIS PLACE SMELLS AWFUL. I'm not typically one to leave a bad review but I have never experienced such rancid smells in a hotel before. From the moment you walk in, the lobby smells weird. The elevator smelled like smoke. The hallway smelled like rotten food and the room they put us in was ABYSMAL. It smelled like something was dying in the room, I'm familiar with the smell of rodents dying and that was the exact stink. It was unbearable, I couldn't even breathe without covering my nose or I'd gag. We immediately went downst... read more
Business response:
Cecilia, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival and for the concerns you had with the second room that we assigned you. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate... read more
Very poor condition and poor service. Ran out of breakfast by 8 am no coffee. I left name of fiancé night before to give key and add to room. He arrived and this hadn’t been done. Place smells horrible and our room had foul odor. We stay in Extended Stay often but NEVER one so horrible as this one. In a nice part of town ARBORETUM we expected more. Never again!
Business response:
Bonnie, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. We hope you and your fiancé will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Horrible
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.