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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was overbooked, despite several pre-arrival points of contact to avoid this from happening as it was a post-midnight arrival. Very stressful experience.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The hotel cancelled our reservation after 8pm, leaving us with no place to stay. Staff was very unsympathetic.
Business response:
Thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Geary dreary and dated looking rooms and lobby.
Business response:
George, thank you for staying with us and posting a review. We are sorry for the disappointment you had with the overall condition of your property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I booked in advance through Expedia. I had a long day with my children, hoping to just get into bed and end my day. Extended Stay did not have a room for me. Staff was unapologetic and did not offer any alternative. I will never stay at Extended Stay again. I will never use Expedia.com again!
Business response:
Thank you for sharing your feedback. We are truly sorry you were unable to stay with us this time and regret our associates were not helpful to you. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
A lot of money for not much. Lights between beds didn’t work, light over closet didn’t work, and out of nowhere the fluorescent light fixture fell on the floor. “ continental”;breakfast was coffee and dry snack bars. Wouldn’t stay again.
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We were disappointed to read our accommodations did not provide the value you were hoping for and apologize for the issues in your suite. Your feedback will be shared with our maintenance team for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We do hope you will stay with us another time so we can provide you with a satisf... read more
The check in was good but check out was terrible I was very disappointed
Business response:
Our goal is to ensure a great experience for every guest, so we apologize for the issues you encountered at check-out. Your comments have been shared with the front desk team to ensure we do our best to take care of our guests as they check out of our hotel. Thank you for staying with us, and we hope you will visit us again soon. Sincerely, Hotel Management
Around 2am my 1st night there a group of kids where having what seemed like a party in room 224, next to me. I tried calling the front desk and no one answered. Later that morning on my way out to San Antonio, I notified the lady at the front desk. Very unhappy with the response and sense of urgency!
Business response:
Quincy, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. We understand your frustrations and the discomfort this caused and appreciate your patience. Thank you once again, and we hope you will give us another opportunity to serve you better the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.