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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property smelled like smoke and it was not clean not what I expected was very noisy beds were not comfortable at all. Won't stay there again
Business response:
Thank you for your recent stay at our hotel. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We are also sorry for the noise issues you faced in your room and for the difficulties you faced with the comfort of your bedding. We will follow up on ... read more
We left after 5 min in the property. The property was warm and had an odd smell. Room and bathroom were tiny - bed uncomfortable. We promptly checked out and got a refund. Thanks
Business response:
We apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I didn't like anything. Room 1 wasn't ready. Room 2 was hadwood floors, cracked windows, and cobwebs. No maid service. No clean towels. Overflowing trashcans. A small TV with bad reception. Complained to the staff - they nodded and didn't respond. Stay away.
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Ohhh nooo When I got there to check in 30 minutes before check in time the lady said they didn’t have any rooms cleaned yet and that it would take about 1hr for one to become available. We went and came back about 2hrs later. I had my 95yr old Grandma with me and she is in a wheelchair. I needed the handicap room I requested. I went to check back in and they said the room still hadn’t been cleaned. It would take another 30 minutes. We were trying to make it to church in the evening and with having to wait for the room to be ... read more
Business response:
Mary, please accept our sincerest apologies as your room was not ready upon arrival and for the delay you experienced. We are reviewing this situation to see what went wrong so we can avoid this in the future. Also, your review has been shared with the maintenance as well as with our front desk team so that we can improve our service and facilities going ahead ensuring no future guests experience the problem you faced. Once again, we are sorry and hope we have a future opportunity to restore your confidence in us. Sincerely,... read more
Sin limpieza y mobiliario viejo El cuarto cuando lo entregan está sucio y durante toda la instancia no hacen la limpieza. Los muebles de todo el cuarto ya son muy viejos
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your suite and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in t... read more
Rough Front desk was consistently unattended. Had an issue with room key and had to wait 30 minutes for anyone to show up. Was then lied to that they were in the back after I had gone over the counter and knocked on the door. Room did not have basic essentials like shampoo or soap or enough towels.
Business response:
Ramon, thank you for being our guest. We apologize for the poor service you received from our associates and for your disappointed with the in-room amenities. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Also, know the items such as toiletries along with towels and linens are available at the front desk as per the brand standard and are always complimentary. We hope you will consider a return visit so we can provide you with ... read more
Did not like being charged extra money for an hour later check out that was given in advance notice $10 an hour what a Racket
Business response:
Thank you for being our guest. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel amenities/no continental breakfast The area was very nice and very close to where I needed to be and the hotel room was clean but you can tell it was an older hotel. The bed was horrible and very uncomfortable I felt like I was sleeping on the floor and at a decline and there was no toilet paper or shampoo. But I guess you get what you pay for
Business response:
David, thank you for reviewing your stay. Although you liked our location, we are sorry for the discomfort you had with our mattress and regret the disappointment you had with our in-room amenities. Our guests often bring their personal items from the home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We hope you will consider a future stay as we would wel... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.