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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible I was sent to 4 different rooms before getting what I paid for clean and without a person in it. Then housekeeping decides she can enter my room well before checkout. Worst stay of my life.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Needs cleaning and attention to detail. Better Breakfast would be good.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We have also shared your feedback regarding our grab-and-go breakfast with Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have a next opportunity to restore your confidence in our hotel. Sincerely, Hotel Manageme... read more
Never again The people at the front desk were not very accommodating. I was told check in time would be at 3pm. I got there at about 4pm and was told I would have to wait because the rooms were still being cleaned. They didn’t offer a later checkout time or money off even though I was the one being inconvenienced. The room was not clean. There was grease marks on the wall. The towels smelled. But I guess you get what you pay for. I will Not be staying here again. There was no sense of pride in their location.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It was a smoke free room , it had cigarettes stinks
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Upon arriving to the hotel I had to call out “hello” multiple times before someone came to check me in. Then when I began to get settled into my room and relax after a long drive, I noticed that my sheets were filthy. Multiple stains as if they hadn’t been washed in weeks. It took almost 30 mins to receive a new room (I had to ask twice). The new had clean sheets, but disgusting towels. After asking for a new set I was told I had to come pick them up. One of my worst hotel experiences. Motel 6 would’ve been better.
Business response:
Sarah, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managemen... read more
We were disappointed because our room smelled like an ashtray. The hallway outside the room smelled like a Chinese restaurant. The shower was pretty moldy also.
Business response:
Shane, thanks for evaluating your visit to our hotel. We sincerely apologize for the odor and cleanliness issues. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Managemen
Not a good place to stay Room was dirty, there was mud tracked in on carpet. Toilet was not clean, if all the other hotels hadn't been sold out I would not have stayed there. Also there was vomit in the hallway
Business response:
Pamela, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.