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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The employees at the property didn’t have great customer service at all. They weren’t readily available for the customers. They never changed our sheets, even when we requested. We were forced to do it our selves.
Business response:
Thank you for the feedback. We are sorry for the service issue you encountered and regret the disappointment you had with our hotel policy. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope to have another opportunity to welcome you back in the future so that we can provide you with a much better experience. Since... read more
Business response:
Inez, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
pesima experiencia llegamos al hotel y no teníamos resevacion el hotel estaba lleno y las personas del hotel que nos atendió no lo pudo resolver no pudimos quedarnos en ese hotel ni nos solucionaron nuestro problema, espero que me regresen mi dinero
Business response:
Dear fernanda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Difficult to tell if the bedding was clean or not because of large stain on bottom sheet, I suspect it wasn't and the shower wall still had soap residue on it from the previous occupant of the room.
Business response:
Mark, thank you for taking the time to review your stay. We are concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
The first room I was put in smelled so strongly of marijuana we had to be moved. The second room had dirty sheets, a dirty counter, no cups/toiletries, and smelled molded. And breakfast? Coffee and granola bars. Absolutely would not recommend this place.
Business response:
Dear Guest, thank you for sharing your valued review with us. Our promise is to provide you with fresh, clean accommodations, and we are disappointed to have let you down. Please know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for being our guest and travel well. Sincerely, Hotel Management
The entire property smelled like weed, the staff was not friendly at all, there were burns on the ceiling in our room. The bathroom was tiny and had a burn in the floor. Do not recommend. Overpriced for the low quality.
Business response:
Dear Guest, thank you for staying with us and for sharing your feedback. We apologize for the not so clean accommodations and for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for being our guest and we hope to make this up to you on a future trip to the area. Travel ... read more
The price point for this hotel is too high. It should not be advertised as a free breakfast. Coffee and granola bars were the only options. The rooms did not have the essentials like a coffee pot, cups, plates, or an ice bucket. You could request those items but they should have been automatically in the room. The room was dirty as in dusty and dirty surfaces. The only plus for this hotel is proximity to shopping.
Business response:
Tiffany, we apologize for falling short of your expectations for a perfect stay. Also, we are sorry for the inconvenience caused due to our hotel policies. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope y... read more
The room was disgusting. Not properly cleaned. Stuff was broken off the walls, dust everywhere, pubic hair on the hair dryer in the bathroom, and dead bugs under the microwave.
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.