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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel staff were nice. Room was outdated and had a bad
Business response:
Thank you for sharing your experience. Although you liked our staff, we are sorry you were unhappy with your room. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The shower had hair in it and they gave us one bar of soap and it was facial soap, so it wasn’t even big. No shampoo or conditioner. Their breakfast was just a coffee.
Business response:
Please accept my sincerest apologies for the issues you encountered during your visit and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Our room was not very clean. As we walked in the room smelled and the carpet looked like it wasn't vacuum for days. We even seen toe nails. They don't clean everyday like most hotels we had to ask for fresh new towels
Business response:
Viviana, thank you for your review. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you experienced due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we’re always happy to offer thi... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel room was not prepared for me. Shower curtain was off. No shampoo or soap. Room was not dusted and clock wasn’t set to right time. Rooms small old. Nothing fresh.
Business response:
Melissa, please accept our apologies for the cleanliness issue you experienced in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please know, our in-room amenities are always kept at the front desk and are complimentary. We hope you will consider staying with us again. Sincerely, Hotel Management
Dirty rooms and understaffed First of all, was stunned and shocked only 1 employee present upon check in~ after 6:30pm. She was so busy multi tasking, truly felt bad for her. Once I received my room and key card, I was disgusted by how dirty it was and requested another room. In short, Of the 3 rooms I was assigned to - the first 2 were just plan filthy. The 3rd room, which I settled for, wasn’t much cleaner. However, once Marcy (the employee working) was available, she provided me with a bottle of disinfectant and towel to ... read more
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
カードキーが何度も使えない状態になってしまい、その都度、フロントに行かねばならず、煩わしかったです。
Business response:
Thank you for being our guest. We are sorry for the problem you had with the key card. Your feedback has been shared with the concerned team to take care of the issue and fix it immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
OK I guess for the type of room. Extended stay. Not a typical hotel with room cleaning after the first night stay. No shampoo or soap.
Business response:
Thank you for being our guest. We are sorry you were disappointed with our housekeeping policy. To respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. Also, toiletries are available upon request at the front desk and always complimentary. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.