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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Terrible customer service The desk attendant is constantly away from the desk, the phone goes unanswered. When I walked to the desk I waited some before an attendant showed. I asked for a late checkout, I’d been trying to obtain a late checkout since 6am via the unanswered phone calls, only to be told the hotel was at capacity and had no space available to allow for such. Nevertheless, I left only to find the parking lot nearly empty....not at capacity as I was told. I frequently travel and have a large catalog of ‘hotel exp... read more
Business response:
Rich, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
Horrible smell throughout the whole hotel and lies about the services they provide
Business response:
We apologize for not meeting your expectations and for the odor issue you experienced while here. We have asked our housekeeping staff to make sure our property receives a deep clean to remove the smell. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
This was an awful experience. After checking in, we went to our room to find that some stranger was using the toilet in our room since the door had been propped open. This at midnight. The hotel staff didn't answer the phone when called. The light in the bathroom wasn't functioning and the shower head was spraying water all over the bathroom. The faucet for the sink in the kitchen was coming detached from the counter. Very poor maintenance.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room did not look like the pictures online . Thought it would look the same as it did online. Look kinda run down. Not worth what I paid for.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Rusty silverware. Hole in carpet. Dark and dirty. Don't check in 1 hour early. Unfriendly staff wanted to charge. You have to ask for dishes which they give in plastic tub. CAN OPENER was rusty. Silverware dirty. No soap to wash!! Hole in carpet. Room felt dirty.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
there were no hotel employees there when i showed up to check in after booking online. I waited for over an hour and someone final showed up and checked me in.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope you will be back to see us again soon. Sincerely, Hotel Management
Not What I expected for an Extended Stay Hotel I was not impressed with the front desk staff. No one seemed to know how to handle anything – It started with a simple request, a coffee maker in the room and may be a coffee mug? I was told that they do not keep these items in the rooms, I was concerned, since I had stay at Extended Stays before and the room always had coffee pots and kitchen items available for use…. Housekeeping lady was very pleasant and as helpful as she could be. 1st morning there was water coming from the... read more
Business response:
Thank you for staying with us and taking the time to share your concerns. We are sorry your experience was less than perfect and you did not receive attentive service. Your feedback will be shared with our team to prevent such issues in the future. We encourage you to try us again soon as we are sure you will enjoy a much better stay. Sincerely, Hotel Management
Terrible Experiencia TERRIBLE experiencia .. llegamos el viernes 19 de Enero 2018, alrededor de las 12:30am, no habia nadie en la recepcion ,..despues de mas de 20 minutos tratando de llamar a alguien aparecio la recpcionista????? estaba en el area de lavadoras ???? no pudimos hacer el check in en ese momento sino despues de casi 20 minutos ya que el sistema tenia problemas ?????. Finalmente se pudo, subimos a la habitacion asignada (311) el huespede de la habitacion de arriba (4to piso) ese dia lo sentimos que hacia mucho r... read more
Business response:
Ángel, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will consider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.