Extended Stay America - Austin - Northwest - Lakeline Mall

steve 

on Expedia

12 years ago

Worst Room Ever The hotel smelled of mildew on the 4th floor. Had to wait till 5:20PM to check in rooms not ready. Room never cleaned after I checked in. Worst hotel I have been in people will get sick from mildew. 

Mel 

on Expedia

12 years ago

What's next? When I first walked in, I was surprised that the lamp above the table didn't turn on. The bulb needed to be replaced. There were small hairs on the tub. Toilet seat was wobbly. The fact that there was no shampoo or conditioner was probably as interesting as finding out that they didn't give out complementary toothbrushes! Overall, the stay was very disappointing. I have stayed at the Extended Stay in Nassau, TX and had a wonderful experience there! 

Mademypoint 

on Expedia

13 years ago

Just the basics If you are looking for very basic accomodation and ability to make your own meals - this hotel is for you. If you are used to restaurants on site, wake-up calls, shampoo, housekeeping services etc. stay elsewhere. Daily linen changes and cleaning are additonal charges. Great for Construction workers and students not so much for a business professional. 

Anonymous 

on Expedia

13 years ago

Upset Took me 45 mins to check in they don't have a night front desk attendant all they do is have a cleaning lady check u in very upsetting she did not now what to do she tried claim over and over her boss as I said it took 45 mins before she figured out what to do ill never stay there again ! 

Im2bigg4u 

on Expedia

13 years ago

Nothing Special Decent room but a bit over priced for Extemded stay. 

grossedout gal 

on Expedia

13 years ago

GROSS! We HATED this hotel, and will NEVER use this chain again. The rooms were stinky - carpet was filthy. The beds were uncomfortable and the pillows were flat. The signs said they did not clean the dishes that were for use...so who did? The last guest? Totally overpriced and nasty!!!! 

M & J 

on Expedia

13 years ago

Stinky Hotel! This was the worst hotel that I have ever stayed. We asked for a Non-smoking room and were given a Smoking Room. It stunk all night & since we arrived late they did not change our room. We felt like we were sleeping in a matchbox! Our clothes stank & the sheets & the whole room did too!