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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked This hotel which looked very nice was overbooked when I went to check-in. They did have a room for us at their sister hotel down the street. We went to that hotel which was much older, water pipes were loud and had a lot of people just hanging around. Not impressed. While the staff was nice, they only could provide what they had to work with. Notification of being overbooked and having the choice to change to another hotel of my choice rather than the sister hotel would have been nice.
Cleanliness of Hotel \We were really bummed by the condition of the room. When walking in we first noticed the strong smell of cigarette smoke. The elevator had some kind of water spill and we watch a cleaning person walk by ignoring it. The spill was still there two hours later when we came back. Our bed was ROCK hard, and extremely loud. The sheets had been washed but the comforter and cover under the comforter were filthy with hair, pen marks, stains, etc. In general, the room just did not feel clean. The fridge was dirty... read more
Non smokers beware I actually checked into a different hotel the next day and forfeited my money to this hotel. The hotel rooms smelled of second had smoke and it was too much to handle. Went to La Quinta and loved it.
One Night of Dissapointment Requested a non smoking room... was told it was a non-smoking room but it was not... difficult to sleep and left all my clothing smelling of tobacco smoke
Business response:
Thank you for the feedback about your stay at our hotel. I am glad to read your remarks about our convenient location. However, I am very sorry about the cigarette odor in the room. To ensure that a situation like yours doesn't happen again, my team is going to be more diligent about reporting rooms that have been smoked in to me in order to avoid renting in such condition. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're... read more
Surprised! Please note that the "Overall Rating" of 1 primarily reflects that this is listed as a hotel. The accommodations are definitely for a longer-term stay than a few days: Linens are not changed daily and the rooms are not touched for a stay under eight days. Also, although listed as a "pet-friendly hotel," we found the charge not clearly listed and very high. Personnel seem to be efficient but not welcoming.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.