Extended Stay America - Austin - Northwest - Lakeline Mall

Marco 

on Expedia

10 years ago

Smelly and dirty There was a funky smell throughout the entire hotel that did not go away the three days we were there. Made sure to check for bed bugs and there were none, so that was the only good thing. 

AJ 

on Expedia

10 years ago

Not Club Med Cost over inflated. Thought the bar of soap was a Vanilla Wafer. No automatic doors to come into the property when you carried in luggage and other items. Grab and Go was cheap skated. No ice in freezer. Made some for us and for the next occupant. Need an ice machine at least on two of the floors. Motel 6 type of linens. Gals at the desk were hospitable and helpful. Bed comfortable. Out of 5, it deserves a 2. 

Sean 

on Expedia

10 years ago

Never go again Terrible room was dirty switch hotels 

Glen 

on Expedia

10 years ago

Unimpressed Dog barking non-stop from 4th floor window upon my arrival. Front desk tells me they are overbooked & can't get me in the room I reserved...smoke odor throughout building. My "non-smoking" room smelled like smoke & the 4th floor hallway was smoke-filled. The room was not properly cleaned. Just gross. 

Melissa 

on Expedia

10 years ago

Stay somewhere else. The worst. Book the Holiday Inn right up the street. I didn't feel safe, it smelled like old food/grease/unclean. The non-smoking room was a joke, since I could still smell the stink of cigarettes from the other rooms. The staff wasn't friendly. There wasn't a soap dish, toilet paper holder, or even an ironing board cover. Even the halls and elevators were filthy. I definitely won't be back. If you are like me and read reviews like this and think, 'eh, that's just one person', let me tell you, I travel f... read more

Marco 

on Expedia

10 years ago

Smelly beer cans left in room I thought the room smelled and dismissed it as a stale room. The next night I came in from being gone all day and I thought the room smelled again. Well I started looking in the cabinets in the kitchenette and found the source. It was empty beer cans piled inside the cabinet underneath. I was not too pleased once I discovered this so I complained and the front desk clerk and she said she would try to do something about my bill.I have not heard back. Thank you and have a great day. 

Teresa 

on Expedia

10 years ago

Nasty dirty- poorly managed lication Tge room was not stocked with tissues or plactic cups. When one of my dooe cards did not work i went to the front dest to have it fixed. I asked for tissue snd cups telling the clerkabout the situation. He said he wiuld have some sent- they bever arrived bad coustmer service. When the request if basic items were not sent to our room i canceled the next days resveration and booked a hotel. The other room i had reserved was on a different floor that room had hair on the seets and blanket th... read more

Anonymous 

on Expedia

11 years ago

Poor Customer service and Smoked in rooms (non smo I had booked this room for my family including a 6 month baby. When we arrived at the Hotel, there was nobody at the receptionists desk. It had a board saying they are assisting other customers. In reality all 3 of the staff members were taking a smoke break at the back, through the maintenance door. The housekeeping lady went and got them. The room which I had book was not ready at so they put us in another room. That room turned out to be Smoked in (even tough the room was... read more

Anonymous 

on Expedia

11 years ago

Convenient We chose this hotel because of its convenient location to where we were traveling. Hotel walls thin can hear everything through the walls. No maid service. Hotel front desk smelled of weed every night. Wouldn't stay here again.