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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't expect much Breakfast:poor; housekeeping: none; amenities: none. Plus: no cofee maker or cooking supplies in room, they charge you extra if you want a pan or a coffee maker, no hair dryer and... Noise from the Hwy. definetely even though price seemed reasonable in comparison with other hotels in the area, i would go 20$ up in budget and reserve a hotel that really offers what it promises
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay did not meet our company’s high standards. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. Additionally, extra toiletries and hair dryers are available at the front d... read more
DIRTY HOTEL WAS DIRTY, CARPETS NEEDED VACUUMING & FLOORS NEEDED MOPPING... ROOM WAS NOT SERVICED DURING MY STAY.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the carpeting is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, moving forward our staff will ensure that all room issues will be taken care of prior to any future guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations... read more
not what I was expecting Booked and payed for a room with a king bed, which was suddenly unavailable at check-in. The staff didn't offer any compensation for not giving me the room that I payed for. The hotel also offered kitchen amenities, stovetop, oven, microwave, refridgerator...however there were no plates, glasswear, utensils, pots or pans with the room therefore rendering everything but the fridge useless. We stayed for two days and the first time I saw the cleaning staff was 5 minutes before checkout. I spent extra m... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your reserved room type was not available. I discussed your comments with the team, and we are determined to make sure your experience here with us is not repeated. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for a... read more
Smelly and dirty There was a funky smell throughout the entire hotel that did not go away the three days we were there. Made sure to check for bed bugs and there were none, so that was the only good thing.
Not Club Med Cost over inflated. Thought the bar of soap was a Vanilla Wafer. No automatic doors to come into the property when you carried in luggage and other items. Grab and Go was cheap skated. No ice in freezer. Made some for us and for the next occupant. Need an ice machine at least on two of the floors. Motel 6 type of linens. Gals at the desk were hospitable and helpful. Bed comfortable. Out of 5, it deserves a 2.
Business response:
Thank you for taking the time to write a review of your stay. While I appreciate your kind comments about our friendly staff and comfortable beds, it upsets me to hear that your stay did not meet your expectations. Please accept my apology. To uphold our company's high standards, I will pass along your recommendations to our upper management. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations ac... read more
Never go again Terrible room was dirty switch hotels
Unimpressed Dog barking non-stop from 4th floor window upon my arrival. Front desk tells me they are overbooked & can't get me in the room I reserved...smoke odor throughout building. My "non-smoking" room smelled like smoke & the 4th floor hallway was smoke-filled. The room was not properly cleaned. Just gross.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding noise from the adjoining room and the cleanliness issues you experienced are truly regrettable. We are very sorry for your experience. To uphold our company's high standards, moving forward our housekeeping department will make every effort to properly clean all guest rooms so future guests will not have the same experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. W... read more
Stay somewhere else. The worst. Book the Holiday Inn right up the street. I didn't feel safe, it smelled like old food/grease/unclean. The non-smoking room was a joke, since I could still smell the stink of cigarettes from the other rooms. The staff wasn't friendly. There wasn't a soap dish, toilet paper holder, or even an ironing board cover. Even the halls and elevators were filthy. I definitely won't be back. If you are like me and read reviews like this and think, 'eh, that's just one person', let me tell you, I travel f... read more
Smelly beer cans left in room I thought the room smelled and dismissed it as a stale room. The next night I came in from being gone all day and I thought the room smelled again. Well I started looking in the cabinets in the kitchenette and found the source. It was empty beer cans piled inside the cabinet underneath. I was not too pleased once I discovered this so I complained and the front desk clerk and she said she would try to do something about my bill.I have not heard back. Thank you and have a great day.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.