Extended Stay America - Austin - Northwest - Lakeline Mall

Ahmed Hindy 

on Expedia

11 years ago

not clean! I stayed in the deluxe room with king bed. The room did not smell good + the bathroom was not clean! The room was big though and the price was convenient. It is also about 20 minutes from downtown so that was convenient to me 

WENDY 

on Expedia

11 years ago

sMOKY kNOWING WE WOULD BE GETTING IN AFTER 9 PM, i BOOKED A NON-SMOKING ROOM AND PAID IN ADVANCE. gOT THERE AND WHEN WE GOT INTO THE ROOM, IT SMEELED LIKE SMOKE- HAD TO GET THE FABREEZ OUT OF THE CAR TO EVEN BE ABLE TO TOLERATE IT. mICROWAVE WAS DIRTY WITH FOOD IN IT. gLAD WE ONLY THERE TO CATCH A NAP AND MOVE ON. 

James 

on Expedia

11 years ago

Worse case senerio Would only stay there again if it was the only place available, service is terrible, rooms smell like smoke, along with hallway and you can hear everything in the rooms around you, and the stairways always have people smoking and trashy. 

blondell 

on Expedia

11 years ago

The heater in the roomb didn't wi rk and they didn't do anything to compensate me in anyway. The room was cold and my son have asthma and he was cold that he slept in his jacket socks ling pant and two long sleeves shirts 

Anonymous 

on Expedia

11 years ago

Don't check in after 10:PM Arrived at 10:45 PM Meet by Laundry man Recieved Room Key to an already occuptied room return to desk recieved new room which was already occuptied. At that point we knew it was best to go elsewhere. 

Anonymous 

on Expedia

11 years ago

You get what you pay, should have checked closer Was not aware hotel allowed smoking in some rooms, whole place smelled. People smoked outside back & front doors constantly and it drifted in. Will never stay at an Extended Stay again. 

Aimee 

on Expedia

11 years ago

Overbooked This hotel which looked very nice was overbooked when I went to check-in. They did have a room for us at their sister hotel down the street. We went to that hotel which was much older, water pipes were loud and had a lot of people just hanging around. Not impressed. While the staff was nice, they only could provide what they had to work with. Notification of being overbooked and having the choice to change to another hotel of my choice rather than the sister hotel would have been nice.