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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty dirty- poorly managed lication Tge room was not stocked with tissues or plactic cups. When one of my dooe cards did not work i went to the front dest to have it fixed. I asked for tissue snd cups telling the clerkabout the situation. He said he wiuld have some sent- they bever arrived bad coustmer service. When the request if basic items were not sent to our room i canceled the next days resveration and booked a hotel. The other room i had reserved was on a different floor that room had hair on the seets and blanket th... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not receive your requested items. As this hotel’s manager, I can assure you that I have spoken to the front desk to ensure that we are following through on guest requests. As well, I am so disappointed to read that one of the rooms you reserved had cleanliness issues. I will be meeting with my entire housekeeping staff to review our cleanline... read more
Poor Customer service and Smoked in rooms (non smo I had booked this room for my family including a 6 month baby. When we arrived at the Hotel, there was nobody at the receptionists desk. It had a board saying they are assisting other customers. In reality all 3 of the staff members were taking a smoke break at the back, through the maintenance door. The housekeeping lady went and got them. The room which I had book was not ready at so they put us in another room. That room turned out to be Smoked in (even tough the room was... read more
Convenient We chose this hotel because of its convenient location to where we were traveling. Hotel walls thin can hear everything through the walls. No maid service. Hotel front desk smelled of weed every night. Wouldn't stay here again.
Business response:
Thank you for your review of your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear that our hotel had a smoke odor. We are working with our housekeeping staff to ensure that our hotel smells fresh and that your experience is not repeated. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope we have the opportunity to see you again in the future.
not clean! I stayed in the deluxe room with king bed. The room did not smell good + the bathroom was not clean! The room was big though and the price was convenient. It is also about 20 minutes from downtown so that was convenient to me
Business response:
Thank you for posting a review of our hotel. I am glad that you found your room to be spacious and our rates to be affordable. Still, I apologize for the cleanliness issues you experienced during your stay. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of our other brand locations in the future.
sMOKY kNOWING WE WOULD BE GETTING IN AFTER 9 PM, i BOOKED A NON-SMOKING ROOM AND PAID IN ADVANCE. gOT THERE AND WHEN WE GOT INTO THE ROOM, IT SMEELED LIKE SMOKE- HAD TO GET THE FABREEZ OUT OF THE CAR TO EVEN BE ABLE TO TOLERATE IT. mICROWAVE WAS DIRTY WITH FOOD IN IT. gLAD WE ONLY THERE TO CATCH A NAP AND MOVE ON.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors and the level of cleanliness in your room. Please know, I’m working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Worse case senerio Would only stay there again if it was the only place available, service is terrible, rooms smell like smoke, along with hallway and you can hear everything in the rooms around you, and the stairways always have people smoking and trashy.
Business response:
James - Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our hotel did not meet your expectations. As this hotel's manager, I can assure you that I am working with our staff to eliminate the smoke smell in your guest room and improve the customer service we offer. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next ... read more
The heater in the roomb didn't wi rk and they didn't do anything to compensate me in anyway. The room was cold and my son have asthma and he was cold that he slept in his jacket socks ling pant and two long sleeves shirts
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that the heater was not working in your room. As this hotel’s manager, I can assure you that I have brought this issue to the attention of our maintenance staff to ensure it is resolved right away. I am grateful for the feedback you provided, as it will enable us to continue to improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Don't check in after 10:PM Arrived at 10:45 PM Meet by Laundry man Recieved Room Key to an already occuptied room return to desk recieved new room which was already occuptied. At that point we knew it was best to go elsewhere.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I apologize that your room was not available when you arrived. I met with our staff and we are taking steps to ensure your experience is not repeated. I am grateful for the feedback you provided as it will enable us to continue to improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.
You get what you pay, should have checked closer Was not aware hotel allowed smoking in some rooms, whole place smelled. People smoked outside back & front doors constantly and it drifted in. Will never stay at an Extended Stay again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you encountered issues with the smell of smoke, cleanliness in our common areas, and our TV channel selection. To ensure that a situation like yours doesn't happen again, my team will be sure to eliminate any lingering smoke smells and touch up our common areas more frequently. Thank you very much for bringing this to our attention. I do hope that yo... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.