Extended Stay America - Austin - Northwest - Lakeline Mall

Robert 

on Expedia

10 years ago

DON'T STAY HERE! The room was dingy and dirty. Hotel was creepy. It took us almost 20 minutes to get checked in. And no one was at the front desk when we checked out. We will never stay here again 

Keith 

on Expedia

10 years ago

Only If You're Desperate The staff was very friendly but not professional. Neighborhood has plenty of restaurants and stores nearby but a lot of shaky characters hanging around. The room appeared clean but I found blood (!) on the side of our mattress when we were checking out. There are better options for comparable price. 

Anonymous 

on Expedia

10 years ago

Slept well, but not up to my standard. Good night sleep. Kitchen ware was scary, not clean. Soap scum on bathroom sink counter. Crumbs in the fridge. Over priced. Older facility. Very nice personnel, very accomodating and professional. 

Anonymous 

on Expedia

10 years ago

Avoid if possible While the hotel staff are pleasant, the condition of the hotel and the poor location make this a bad choice. On initially walking into the hotel you'll notice it smells bad. And inside the rooms it still smells musty even after cleaning. The clientele includes some very scary looking people. I wouldn't leave the room after dark. And there is no refreshing of the room and towels if you're only doing a short stay. 

Luis 

on Expedia

10 years ago

Horrible! We chose this hotel based on location and last minute availability. The first impression when we entered the lobby was a strong smell of cigarettes. The following day we asked for clean towels and were told they had none, to try back later. The trash was never emptied, people left bags of trash in the hallway which made the halls smell. The beds left a lot to be desired as well as the "continental breakfast." The only good thing was the coffee. The receptionists during the day were not friendly or helpful. 

gigi 

on Expedia

10 years ago

Don't expect much Breakfast:poor; housekeeping: none; amenities: none. Plus: no cofee maker or cooking supplies in room, they charge you extra if you want a pan or a coffee maker, no hair dryer and... Noise from the Hwy. definetely even though price seemed reasonable in comparison with other hotels in the area, i would go 20$ up in budget and reserve a hotel that really offers what it promises 

ALICIA 

on Expedia

10 years ago

DIRTY HOTEL WAS DIRTY, CARPETS NEEDED VACUUMING & FLOORS NEEDED MOPPING... ROOM WAS NOT SERVICED DURING MY STAY. 

Al 

on Expedia

10 years ago

not what I was expecting Booked and payed for a room with a king bed, which was suddenly unavailable at check-in. The staff didn't offer any compensation for not giving me the room that I payed for. The hotel also offered kitchen amenities, stovetop, oven, microwave, refridgerator...however there were no plates, glasswear, utensils, pots or pans with the room therefore rendering everything but the fridge useless. We stayed for two days and the first time I saw the cleaning staff was 5 minutes before checkout. I spent extra m... read more