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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK, nothing to writer home about though----------- The a/c needed work otherwise the room was adquite for an older hotel----beds were extremely HARD--it was like sleeping on a board---need updating in the bathrooms--
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your air conditioning unit was not working properly. To uphold our company's high standards, I will have my maintenance engineer inspect all of our air conditioning units to ensure they are working correctly. As well, I am sorry to read that your bed was uncomfortable and that you felt your bathroom was outdated. Your feedback on these issues will be shared with upper management. The staff and I appreciate your comments, as it will only help ... read more
Everything I needed. Light breakfast included. I wanted a hotel relatively close to bus line. Staff very helpful in helping me locate nearby shops and bus line. Room had full size fridge.
Business response:
John - Thank you for taking the time to write a review of your experience with us. I am glad to hear that you enjoyed our location, our grab-and-go breakfast and your fully equipped kitchen during your visit. As well, I'm happy that you were pleased with our helpful staff. Thank you for choosing Extended Stay America. We hope to have the opportunity to see you again, should your travels bring you back to our area.
Good hotel for the price Good staff except when we checked in late at night - the housekeeping lady was also at the front desk and we did not understand her Spanish we e called for directions.
Business response:
Mary - Thank you for taking the time to write a review of your stay. We are glad that you enjoyed our hotel and our staff. We apologize that you experienced difficulties when calling for directions. We will work with our staff to make sure your experience isn't repeated. Thank you again for your feedback. We hope to see you again soon.
Was great for the price. Wasn't expecting such a value
Business response:
Thank you so much for posting a review of our hotel. We are pleased to know that you enjoyed your stay and found us to be a great value. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Clean, neat Breakfast is a joke. Doors to bathroom can hit you as they open out. Otherwise clean. Staff are particularly unhelpful and never around at the front desk.
Business response:
Robert - Thank you for taking the time to write a review of your stay. We are glad that you enjoyed your clean room; however, we are sorry that our staff did not provide you with quality service and that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit for our guests that do not have time to cook in their fully equipped kitchens. We are sorry that this did not leave you satisfied. In response to your feedback, we will be retraining our staff to ensure ... read more
Decent away from downtown... The hotel is out of town but nice. Clean and comfortable room. Just expect 30 minutes or so to get downtown.
Business response:
Charles - We want to thank you for taking the time to post a review of your stay. We are so pleased to hear that you were pleased with your clean, comfortable room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Nice hotel no pool Well i looked at the website to see what i had in store for me. It seemed ok. i would have liked for there to be a pool. i got put into a smoking room, which wasnt so overpowering at first and i am also a smoke so ok with it. i might smoke 2 cigs a day. In the night the room felt so smoky and i started to get a headache. the channels are good. the bathroom was clean and amazing. i had a good night. wish i wasnt in smoking but i got over it.
Business response:
Thank you so much for sharing your experience with us. We are glad that you enjoyed your clean, comfortable room; however, we are sorry to hear that you were disappointed with your smoking room. In the future, please feel free to request a non-smoking room so that we can accommodate you better. Thank you again for your review. It would be our pleasure for you to repeat your positive experience with us in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.