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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Information to be found useful My stay was satisfactory but the biggest problem was the telephone. My family was unable to reach me in a timely manner. Sometimes the reception would have a member on the line for a long time until they were forced to hang up. Other times the person answers the phone and then hang up.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The phone issue you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have instructed our staff to provide better service to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in t... read more
Staff couldn't have been nicer Confusion about a reservation was handled very effectively by Melissa. Great place to stay.
Business response:
Thank you for taking the time to write a review of your stay. I am so happy to hear that our staff provided you with friendly and accommodating customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Wonderful location Extremely close to restaurants, shops and city transportation.
Business response:
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Great stay I enjoyed my stay here the manager was really helpful and made my stay very comfortable. I am from out of the state and this was my first time in the Austinarea and had no idea of any restaurants and the night personel and the manager really helped me out with their advice on the best places to eat, thank you.
Business response:
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the excellent service you received at our property. I’m thrilled you had a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Very pleasant employees!! Everything was great!!
Business response:
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our friendly and accommodating staff! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Economical and quick in /out. The halls smelled of cigarette smoke, but our room was ok.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the odor issues you experienced. To uphold our company's high standards, I will be working closely with our housekeeping staff to better eliminate smoke odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.