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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The luggage dolly's were broken... Luggage dolly's broken on check in. Had to ask for a furniture dolly to move my portable office, took three trips. Ckeck out on Friday am, had requested the same furniture dolly at 5 pm Thursday. Manager left message for night manager to provide, At 5 am, no dolly, no night manager awake anywhere, 5 trips later departed. You tell me if that's good service. I am gong back next week with my own dolly...
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that our luggage cart is broken at this time. To uphold our company's high standards, I will be working with my maintenance staff to resolve this issue immediately. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Pet friendly smell Hotel smells funny, kinda like wet dog (pet friendly). Probably due to pets in building areas. Decent beds. Decent cable. Ok. Good for the price
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that you experienced an odor at our hotel. To uphold our company's high standards, we will take the necessary steps to take care of the odor moving forward. I do appreciate your comments that the accommodations were comfortable. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Hotel was very nice other than being a little hard to get to and being especially busy that night. Took about 40 mins to get checked in but after that everything was great.
Business response:
Aaron - Thank you for telling us about your experience. We apologize for the delay during check-in; however, we are glad that you had such a great stay with us. Thank you again for your positive review. We hope to see you again soon.
Disappointed Breakfast!!! I had to pay over $100.00 for this room and all I got for breakfast was a pre-packaged Muffin. I will not be staying at an Extended Stay hotel again.
Only as a last resort. We booked this place as it was an affordable option in Austin for a weekend getaway. I wish I had spent more for a better hotel. The whole building reeked of smoke. Our "non-smoking" room smelled like it had been saturated in cigarettes. The room was fairly clean minus the smell. Beds were hard and small, towels okay. The full fridge/kitchenette was nice to have since we were travelling with kids. Our upstairs neighbors were super noisy, which made it difficult to get our littlest to sleep. During chec... read more
Business response:
Lauren - We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you experienced an unpleasant odor. To uphold our company's high standards, our housekeeping staff will ensure all rooms are properly cleaned and smell fresh at all times. We appreciate your feedback, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in... read more
OK, nothing to writer home about though----------- The a/c needed work otherwise the room was adquite for an older hotel----beds were extremely HARD--it was like sleeping on a board---need updating in the bathrooms--
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your air conditioning unit was not working properly. To uphold our company's high standards, I will have my maintenance engineer inspect all of our air conditioning units to ensure they are working correctly. As well, I am sorry to read that your bed was uncomfortable and that you felt your bathroom was outdated. Your feedback on these issues will be shared with upper management. The staff and I appreciate your comments, as it will only help ... read more
Everything I needed. Light breakfast included. I wanted a hotel relatively close to bus line. Staff very helpful in helping me locate nearby shops and bus line. Room had full size fridge.
Business response:
John - Thank you for taking the time to write a review of your experience with us. I am glad to hear that you enjoyed our location, our grab-and-go breakfast and your fully equipped kitchen during your visit. As well, I'm happy that you were pleased with our helpful staff. Thank you for choosing Extended Stay America. We hope to have the opportunity to see you again, should your travels bring you back to our area.
Good hotel for the price Good staff except when we checked in late at night - the housekeeping lady was also at the front desk and we did not understand her Spanish we e called for directions.
Business response:
Mary - Thank you for taking the time to write a review of your stay. We are glad that you enjoyed our hotel and our staff. We apologize that you experienced difficulties when calling for directions. We will work with our staff to make sure your experience isn't repeated. Thank you again for your feedback. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.