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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Economical and quick in /out. The halls smelled of cigarette smoke, but our room was ok.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the odor issues you experienced. To uphold our company's high standards, I will be working closely with our housekeeping staff to better eliminate smoke odors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Clean, comfortable location where I needed it Amenites were minimum in the room - Believe could have gotten more if I had asked. Breakfast was minimum also. From previous visits at the last few hotels/motels I had stayed at I was expecting a hot breakfast with more options. Not real easy to get to. Nosiy well after the "quiet" hours
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not clearly explained upon check-in. To uphold our company's high standards, I will be coaching our front desk staff on the importance of communicating our hotel amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and C... read more
Meh I probably wouldn't stay here again. Room was clean but although we were in the non-smoking section, we still smelled cigarette smoke the entire time we were there. The bathroom door didn't lock and there were other little minor things like that that were annoying. I was not really impressed with the hotel but the area was good if you want to be close to a lot of things. It's on the highway near restaurants and stores.
Overnight stay Just in Austin for a Birthday party and needed a hotel close for the night. Location was easy to find. Staff was very helpful and friendly. Room was very clean ! Great value for the price!
About as Expected Room was clean
Business response:
Thank you so much for sharing your experience with us. We are pleased to know you were satisfied with your stay and your room cleanliness. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Adequate hotel I stayed at this hotel for two nights due to its convenient location. It's an average hotel. Nothing fancy and a little on the dingy side. The elevator floors were dirty, sticky, and un-swept, my room smelled like melted wax, there are no hairdryers, and they do not provide enough towels. You need to ask for more. They provide "breakfast" in the morning which is granola bars, apples, and very weak coffee. I think it's overpriced for what you get and for the condition of the hotel.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize about the cleanliness of our hotel. Your comments were reviewed by the staff, and we will make every effort to make sure your experience is not repeated by making sure we closely inspect our rooms before guest arrivals. I also apologize that our grab-and-go breakfast was not to your satisfaction. Moving forward I will make sure our front desk staff clearly explains the amenities we offer upon guest check-in. We continually work to improve our... read more
Lovely Stay.. I had a very good stay at this property. It was nice, clean, convenient to local stores and easily accessible.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our hotel and our convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
HORRIBLE STAFF!!!!!!!!!!! First, I know that Extended Stay isn't a top-notch hotel but I have stayed at several different locations, before this one. Until staying at this hotel, I was satisfied with Extended Stay. I checked into my room on Wednesday (3/25) at approximately 3:15 PM, I proceeded to start bringing up my luggage and once inside my room, I noticed that there wasn't any towels in my bathroom. I went back downstairs and told the lady working that there wasn't any towels in my room. She said that the towels were s... read more
Business response:
Thank you for taking the time to write a review of your stay. The service you described is unacceptable, and I sincerely apologize for your experience. As this hotelâs manager, I can assure you that I have spoken to our front desk staff on the importance of treating every guest with respect and responding to guest requests in a timely manner, to ensure your experience is not repeated. I really appreciate you bringing this to my attention. It would by my pleasure to have you stay with us again in the future to show you our ... read more
Well hidden and convenient Easy access and a little tricky to maneuver to on the first go, especially at night.
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the location of the hotel with surrounding amenities. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.