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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was great for the price. Wasn't expecting such a value
Business response:
Thank you so much for posting a review of our hotel. We are pleased to know that you enjoyed your stay and found us to be a great value. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Clean, neat Breakfast is a joke. Doors to bathroom can hit you as they open out. Otherwise clean. Staff are particularly unhelpful and never around at the front desk.
Business response:
Robert - Thank you for taking the time to write a review of your stay. We are glad that you enjoyed your clean room; however, we are sorry that our staff did not provide you with quality service and that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit for our guests that do not have time to cook in their fully equipped kitchens. We are sorry that this did not leave you satisfied. In response to your feedback, we will be retraining our staff to ensure ... read more
Decent away from downtown... The hotel is out of town but nice. Clean and comfortable room. Just expect 30 minutes or so to get downtown.
Business response:
Charles - We want to thank you for taking the time to post a review of your stay. We are so pleased to hear that you were pleased with your clean, comfortable room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Nice hotel no pool Well i looked at the website to see what i had in store for me. It seemed ok. i would have liked for there to be a pool. i got put into a smoking room, which wasnt so overpowering at first and i am also a smoke so ok with it. i might smoke 2 cigs a day. In the night the room felt so smoky and i started to get a headache. the channels are good. the bathroom was clean and amazing. i had a good night. wish i wasnt in smoking but i got over it.
Business response:
Thank you so much for sharing your experience with us. We are glad that you enjoyed your clean, comfortable room; however, we are sorry to hear that you were disappointed with your smoking room. In the future, please feel free to request a non-smoking room so that we can accommodate you better. Thank you again for your review. It would be our pleasure for you to repeat your positive experience with us in the future.
Had no issues, located in a nice area with access to good dining
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our location, your clean room and your stay with us overall. Still, I apologize if our housekeeping policy did not meet your needs. Your comments will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Okay The room was spacious and felt good from a design standpoint. Unfortunately it did smell-- covering up smoke maybe?? The quality of bedding was very poor-- the blanket was a large piece of thin foam basically. The guest services person was not friendly or motivated although the process was painless for the most part. The stairwell was nicely maintained, parking lot well lit, etc.
Business response:
Thank you for posting a review of our hotel. I am glad that you enjoyed your spacious room during your visit. Still, I apologize for the unpleasant odor you encountered. I will be meeting with our housekeeping staff to ensure this does not continue in the future. As well, I am sorry that our staff did not attend to your needs in a professional manner. Your comments will be very useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to see you again in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.