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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adequate hotel I stayed at this hotel for two nights due to its convenient location. It's an average hotel. Nothing fancy and a little on the dingy side. The elevator floors were dirty, sticky, and un-swept, my room smelled like melted wax, there are no hairdryers, and they do not provide enough towels. You need to ask for more. They provide "breakfast" in the morning which is granola bars, apples, and very weak coffee. I think it's overpriced for what you get and for the condition of the hotel.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize about the cleanliness of our hotel. Your comments were reviewed by the staff, and we will make every effort to make sure your experience is not repeated by making sure we closely inspect our rooms before guest arrivals. I also apologize that our grab-and-go breakfast was not to your satisfaction. Moving forward I will make sure our front desk staff clearly explains the amenities we offer upon guest check-in. We continually work to improve our... read more
Lovely Stay.. I had a very good stay at this property. It was nice, clean, convenient to local stores and easily accessible.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our hotel and our convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
HORRIBLE STAFF!!!!!!!!!!! First, I know that Extended Stay isn't a top-notch hotel but I have stayed at several different locations, before this one. Until staying at this hotel, I was satisfied with Extended Stay. I checked into my room on Wednesday (3/25) at approximately 3:15 PM, I proceeded to start bringing up my luggage and once inside my room, I noticed that there wasn't any towels in my bathroom. I went back downstairs and told the lady working that there wasn't any towels in my room. She said that the towels were s... read more
Business response:
Thank you for taking the time to write a review of your stay. The service you described is unacceptable, and I sincerely apologize for your experience. As this hotelâs manager, I can assure you that I have spoken to our front desk staff on the importance of treating every guest with respect and responding to guest requests in a timely manner, to ensure your experience is not repeated. I really appreciate you bringing this to my attention. It would by my pleasure to have you stay with us again in the future to show you our ... read more
Well hidden and convenient Easy access and a little tricky to maneuver to on the first go, especially at night.
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the location of the hotel with surrounding amenities. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
weekend get away to visit family The beds could really use an upgrade tonthe mattresses
Ok for the price Very smoky smell even in non smoking parts of the building, hard mattresses and scratchy blankets, usually no one at the front desk, other than that not too shabby, quiet and affordable.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that the hotel smelled like smoke. To uphold our company's high standards, moving forward we will take the necessary steps to make this hotel smell fresh. The team and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Nice hotel close to everything. Good value. The hotel exceeded my expectation. I will definitely use this hotel again.
Business response:
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the great value. I am pleased our hotel exceeded your expectations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.