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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
weekend get away to visit family The beds could really use an upgrade tonthe mattresses
Ok for the price Very smoky smell even in non smoking parts of the building, hard mattresses and scratchy blankets, usually no one at the front desk, other than that not too shabby, quiet and affordable.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that the hotel smelled like smoke. To uphold our company's high standards, moving forward we will take the necessary steps to make this hotel smell fresh. The team and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Nice hotel close to everything. Good value. The hotel exceeded my expectation. I will definitely use this hotel again.
Business response:
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the great value. I am pleased our hotel exceeded your expectations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The luggage dolly's were broken... Luggage dolly's broken on check in. Had to ask for a furniture dolly to move my portable office, took three trips. Ckeck out on Friday am, had requested the same furniture dolly at 5 pm Thursday. Manager left message for night manager to provide, At 5 am, no dolly, no night manager awake anywhere, 5 trips later departed. You tell me if that's good service. I am gong back next week with my own dolly...
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that our luggage cart is broken at this time. To uphold our company's high standards, I will be working with my maintenance staff to resolve this issue immediately. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Pet friendly smell Hotel smells funny, kinda like wet dog (pet friendly). Probably due to pets in building areas. Decent beds. Decent cable. Ok. Good for the price
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that you experienced an odor at our hotel. To uphold our company's high standards, we will take the necessary steps to take care of the odor moving forward. I do appreciate your comments that the accommodations were comfortable. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Hotel was very nice other than being a little hard to get to and being especially busy that night. Took about 40 mins to get checked in but after that everything was great.
Business response:
Aaron - Thank you for telling us about your experience. We apologize for the delay during check-in; however, we are glad that you had such a great stay with us. Thank you again for your positive review. We hope to see you again soon.
Disappointed Breakfast!!! I had to pay over $100.00 for this room and all I got for breakfast was a pre-packaged Muffin. I will not be staying at an Extended Stay hotel again.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.