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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They will steal your money and blame it on you! Booked a room through Expedia. I came in at 2 am, gave them my card, was given a room key. Went up to my room, only to be woken up at seven in the morning by an extremely rude front desk female clerk. She told me that there was “supposed to be nobody in the room, good thing had the deadbolt on the door because she just barged in then asked me my first and last name and told me that there was no reservation on the room. I told her clearly there was a reservation, because otherwi... read more
Business response:
Dear Krystal, We sincerely apologize for the distressing experience you encountered during your stay. Your feedback regarding the check-in and billing issues is deeply concerning and does not align with our service standards. We regret any inconvenience caused and assure you that we will address the matter to prevent such incidents in the future. Your insight is invaluable, and we appreciate your patience. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manag... read more
This hotel was extremely dirty and the lobby, halls and rooms all had a foul smell that would not go away. The pictures depict a whole different hotel.
Business response:
Dear Selena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Roaches crawling on the wall Roaches crawling on the wall.
Business response:
Dear Antoinette, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Pubes There was pubes in the sink and in the bathtub. It definitely didn’t get cleaned before I came in
Business response:
Dear Bellanca, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
There was a big white stain on the bed sham. Hair in the shower. A sandal under the bed. Socks under the bathroom sink. Overall poor condition.
Business response:
Dear Kevin, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Terrible, Musty, Carpet, The carpet was old and stunk. I will never stay at another hotel from this franchise. They need to invest in a professional carpet cleaning service.
Business response:
Dear Terrance, We apologize for the inconvenience caused by the condition of the carpet during your stay. We understand the importance of a clean and comfortable environment for our guests. Your feedback regarding the rug is valuable, and we'll address this matter with our team to ensure improvements are made. While we regret that your experience did not meet your expectations, we hope you'll reconsider and give us another opportunity to provide you with a more satisfactory stay in the future. Thank you for bringing this to ... read more
Its terrible.
Business response:
Dear Josephine, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.