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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to wait in lobby. No one to check in. Shower curtain moldy.
Business response:
Dear Victor, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Further, we are sorry if the condition of the shower curtain did not meet your expectations. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawl... read more
Roach infested, dirty floors, stained sheets, and room smelled bad👎 I will NEVER stay there again. Thank the Lord they were willing to give me my $ back for the next 2 days!
Business response:
Dear Kim, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your... read more
No hangers for closet No chair for desk Bathtub looked like not cleaned and stained Sink was dirty Door and walls beat up Bed was fine
Business response:
Dear Mark, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of hangers and chairs and the cleanliness issues in the room is deeply concerning. We have addressed these issues with our housekeeping and maintenance teams to ensure immediate improvements. Providing a comfortable and clean environment is our utmost priority, and we regret falling short of your expectations. Your comments are invaluable to us as they help us identify areas for enhancement. We hope for ... read more
It’s smelled. Vents in bath filthy. Had to move to another room , next morning.
Business response:
Dear Ana judith, Thank you for choosing to stay with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
ROACH HOTEL!!!!! First room I was originally given was infested with so many roaches (mainly baby roaches) so lady at the front desk moved me to another room just right down the hall from the first room and it was worse than the first one..... I'll never stay there again
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
They will steal your money and blame it on you! Booked a room through Expedia. I came in at 2 am, gave them my card, was given a room key. Went up to my room, only to be woken up at seven in the morning by an extremely rude front desk female clerk. She told me that there was “supposed to be nobody in the room, good thing had the deadbolt on the door because she just barged in then asked me my first and last name and told me that there was no reservation on the room. I told her clearly there was a reservation, because otherwi... read more
Business response:
Dear Krystal, We sincerely apologize for the distressing experience you encountered during your stay. Your feedback regarding the check-in and billing issues is deeply concerning and does not align with our service standards. We regret any inconvenience caused and assure you that we will address the matter to prevent such incidents in the future. Your insight is invaluable, and we appreciate your patience. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manag... read more
This hotel was extremely dirty and the lobby, halls and rooms all had a foul smell that would not go away. The pictures depict a whole different hotel.
Business response:
Dear Selena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.