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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was looking for a place to spend one night. Up in the morning and gone. They did have coffee and some small items to eat, not a full breakfast.
Business response:
Dear Michael, Thank you for choosing us and reviewing your experience. We are happy our hotel served the purpose of your visit. However, we apologize we did not meet all your expectations. We continually strive to enhance our guest satisfaction, and your observations are greatly appreciated. We hope you will allow us the opportunity to host you again and provide you with the seamless stay you deserve.Sincerely,Hotel Management
Ok
Business response:
Dear thomas, Thank you for selecting Extended Stay America and taking the time to write a review. We were pleased that we exceeded your expectations during your visit to Austin. We appreciate you for being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management
the room suited our needs just fine. the water in the shower never got got enough for my tastes but that's really my only "complaint"
A mi me pareció muy bien me gusto que está limpio y no fumaban ahí Estibo tranquilo el ambiente silencio descansamos muy bien
Business response:
Dear Alicia, Thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review and that you found our hotel so comfortable and spotless. Your lovely compliments are shared with the team. It would be an honor to host you and your furry friend again when you return to the city. Have a wonderful day.Sincerely,Hotel Management
Due to the snow storm that took place in January, the power went out throughout the area, and I was unable to complete my reservation. The staff was nice, but I wish Expedia would have reached out to inform me that such hazards existed so that I could’ve made arrangements elsewhere. because of this, I was unable to find another hotel in the area with vacancy at such short notice, and had to drive four hours back to my destination instead of getting a full night’s rest, like I had hoped.
Business response:
Dear Aylicia, Thank you for choosing us for your accommodation and for sharing your review. We apologize for the unexpected power outage when you checked in, and we're sorry for the inconvenience caused. Unfortunately, unforeseen issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Room was comfortable Clean and quiet.
The entire building smells like an ashtray. Someones dog barked all night. It never stopped. The tub was clogged the hair clogging the tub was actually visible. There was a lady that set up home in the hallway. A wild ride. Staff was nice and there was cable. Room temp stayed consistent. Room was big. Fridge and kitchen were clean. But that Tub was foul.
Business response:
Dear desirea, Thank you for being our guest. We are genuinely sorry for the concerns you encountered during your stay with us. We regret the dog barking, and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Safe Travels!Sincere... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,074 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.